Central Appointments Coordinator

This is a key role in assisting the Central Appointments Manager to effectively manage the Central Appointments Service and achieve high standards within the Department. You will have the freedom to be innovative and you will have the opportunity to greatly influence the service provided to our patients. The post involves managing staff in the Central Appointments Department at The Greenhouse, Stanley. It is envisaged that you will also spend time working with the team based at Darlington Memorial Hospital.

You will liaise closely with Consultant medical staff, Senior Managers, Secretarial and other key staff and ensure that their requests are met wherever possible. It is essential that you are interested in ensuring patient satisfaction. You will be responsible for the line management of staff based in the Central Appointments Booking Team. You will ensure all departmental processes are adhered to and deadlines are met.

ESSENTIAL KNOWLEDGE, QUALIFICATIONS, SKILLS, AND EXPERIENCE REQUIRED See person specification for full details MAIN DUTIES AND RESPONSIBILITIES Supervision and day to day management of staff working in the Central Appointments Office. Selection and recruitment of staff to the Central Appointments Office as necessary. Training and induction of new members of staff employed in the Central Appointments Department. Ensuring that staff inputting data to EPR have received adequate training and that the mechanisms are in place to check data quality.

Ensuring that the quality of data held on EPR is validated on a regular basis. Maintenance of personnel files including holiday rotas and recording and monitoring staff sickness. Carry out staff appraisals and wellbeing conversations in line with Trust guidance Monitoring of Out Patient waiting list reports on a weekly basis to ensure that patients are being booked appropriately to the Trusts waiting time objective and identify any potential breaches to the Service Managers/Patient Booking Manager Liaise closely with key staff including Consultant Medical Staff, Medical Secretaries, and Service Managers as necessary. Update procedures to ensure outpatient waiting lists are managed effectively in accordance with latest guidance.

Ensuring all policies, procedures and standards for the Central Appointments Office are adhered to and updated on a regular basis. Ensure Out Patient clinics are fully utilized and if unable to do so to report to Service Manager and Patient Booking Manager Ensure all out patient appointments are made within agreed time scales and in accordance with Waiting List Policy. Carry out audits to ensure all policies and procedures are adhered to. Ensure outpatient waiting list validation is carried out on an on-going basis.

Ensure patients are managed in accordance with the Trusts Booking Policy. Liaise closely with patients by telephone and ensure that all patients are dealt with courteously and promptly. Ensure the Stationery Ordering is managed effectively. Ensure all deadlines are met within the department.

Commit to developing staff preferences, promoting flexible working arrangements, and encourage change of working practice following major life changing events. All managerial and supervisory posts will ensure compliance with Trust policies and procedures and clinical guidelines. All managerial and supervisory posts must ensure staff have equal access to career progression and are appraised annually and have a PDP. HEALTH AND SAFETY RESPONSIBILITY/RISK MANAGEMENT It is the responsibility of the individual to work in compliance with all current health and safety legislation and the Trusts Health and Safety Policy and to attend any training requirements both statutory and mandatory in line with the Trusts legal responsibility to comply with the Health and Safety and Welfare at Work Act 1974.

It is a standard element of the role and responsibility of all staff of the Trust that they fulfil a proactive role towards the management of risk in all of their actions. Members of staff are responsible for adherence to all Trust policies for the safety of themselves, staff and patients at work INFECTION CONTROL It is the responsibility of all individuals to comply with infection control policies and to attend any appropriate training requirements in line with the Trust's responsibility to comply with Government Directives. SUSTAINABILITY The Trust works in partnership with the NHS Sustainability Unit and Carbon Trust to achieve and exceed carbon reduction targets