Learning Officer
7 months ago
This role supports our People Development division with our mission of Finding Great People, Growing Our People, and Keeping Our People.- Working as part of the People Development team, the person in this role will be the go-to person for identifying training needs, content creation and training roll-out. You will build expert knowledge of our internal systems and processes and collaborate to create, update and maintain our training library aligned with our Learning Strategy.- This role will also support employee development and make a positive and measurable impact on all people CMS, from graduate to director level.- This is an exciting and important role that has a company-wide reach, makes a real difference to our people’s work, and provides opportunities for travel in the UK and Europe.**Role Responsibilities**:
- Delivery of all internal training across the business, face to face and via MS Teams.
- Content creation for workshops, video recordings and eLearning.
- Building knowledge of internal systems to become a technical expert and key point of contact for any training queries.
- Building relationships with key contacts across CMS teams who are stakeholders for key systems and processes.
- Supporting the ongoing running and delivery of the CMS Graduate Programme.
- Scoping the need for technical training and designing learning roll-out plans.
- Maintenance of our current eLearning library, updating content as systems/processes are updated or added.
- Providing insight and intelligence on key trends, opportunities, and challenges with current and upcoming training requirements and projects.
- Working with employees to build their Personal Development Plans and identify training and development opportunities for them within the business.
- Working as part of the People Development team to support key projects and objectives, including creative problem solving, idea generation and training coordination.
- Staying up to date with the latest trends and methodologies for learning
**Additional Responsibilities**:
- Reporting- Evaluate training and learning and development solutions, reporting data to relevant stakeholders and making changes based on the data to inform continuous improvement of performance.
- Key Measures of Performance:
- Implementation of our Learning Strategy.
- Supporting key Talent Development projects and objectives each quarter.
- Feedback from key stakeholders on systems and process projects.
- Reporting and insights of current trends, opportunities, and challenges.
- Knowledge of our systems and processes.
- Initiatives for process and learning improvements.
**Skills & Personal Attributes**:
- Skills & Abilities:
- Excellent communication skills - can communicate clearly and with confidence. Ability to adapt communication style for different audiences including senior leadership team. Excellent listening skills.
- Natural relationship builder, ability to get buy-in from stakeholders and build credibility.
- Strong presentation skills, able to run engaging group workshops or present a proposal.
- Experience & Knowledge:
- Essential: experience creating eLearning and running in-person or virtual training workshops.
- Essential: at least 2 years’ experience working in a training role or as part of a learning and development team, or working to create systems/technical training materials as part of a technical role.
- Essential: undergraduate degree in any discipline.
- Desirable: formal Learning & Development qualification (e.g. CIPD Level 5)
- Desirable: experience working with QlikView, SAP, Prophix, SuccessFactors.
- Desirable: experience using Gomo, Camtasia or other eLearning authoring tools.
- Desirable: foreign language skills (French, German, Mandarin, Dutch)
**Key Traits**:
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