Customer Service Advisor

3 weeks ago

Guildford, United Kingdom Group 1 Automotive UK Full time

**Group**_1 _**Automotive**

Customer Service Advisor

**Salary**: £26,000 - £35,000 OTE

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?

If the answer is yes to the above then we want to hear from you Our Ford Dealership in Guildford is looking to recruit a new Customer Service Advisor.

About the position

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. Your role will be as a Service Advisor which are focused on delivering amazing Customer Service to all customers visiting the centre for their vehicle servicing.

A large part of the Service Advisor position involves:

- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Customer Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving licence.

About us

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America. Group 1 Automotive is in the top 10 largest dealer groups in the UK. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages.

Our benefits include:
Company Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Family Planning Policy, Share Save Scheme, Your Birthday Off

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