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Customer Service Advisor
4 months ago
**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**
**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**
**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**
**Location - NHSP Office, 1st Floor, Farnham Road Hospital**
**Full-Time 37.5 Hours per Week / Monday - Friday (Hybrid Working Available)**
**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**
In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.
The key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.
- The ability to establish strong working relationships and to be able to prioritise tasks.
- Customer service experience in an environment where delighting the customer is the core focus
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads
**Job Types**: Full-time, Permanent
**Salary**: £21,300.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Guildford: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence and access to a vehicle? (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 28/07/2023
Reference ID: 3491
