Mobile Team Leader

6 months ago

London, United Kingdom The Floor Room Full time

Job Introduction
**Who are we?**

You may not have heard about us before, but that’s ok, because you could be a click away from joining us on a very exciting journey.

The Floor Room is a brand new and exciting brand, created to make the process of buying flooring as enjoyable and inspirational as possible. We have teamed with John Lewis and have 34 new design led flooring concessions as well as a flagship store on Tottenham Court Road in central London.

It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer experience like no other, creating a truly immersive and exciting way to shop for all your flooring needs.

Not only do we offer fantastic career opportunities we also enjoy imparting our knowledge so you can be truly successful in your role. We’ll give you all the training and support you need to thrive in our environment.

In joining the floor room family, you will join a well-connected and collaborative team who will be inspired to work hard whilst having fun This will be a progressive and entrepreneurial environment where you feel empowered to be your authentic self.

**The Person**

Authentic, credible and yourself peppered with some amazing experience,
- Previous retail customer service experience in a similar role, with a strong emphasis/focus on providing an excellent customer experience preferably in a design led environment
- Demonstrable experience/interest in interior design/têxtiles, home trends and styles would be advantageous
- Demonstrable supervisory experience
- Previous mentoring/coaching experience
- A track record of delivering strong commercial results individually
- Experience of working to sales targets and KPI’s
- Computer literate with a good working knowledge of MS package

**The Position**

You must be able to cover the following areas daily.

**Oxford Street, Tottenham Court Road, Brent Cross, Peter Jones, Kingston, Stratford, White City Westfield.**
- Travelling to wherever you are needed within a given geography across Inner and Outer London
- Welcoming customers into our space and taking them through the end-to-end journey from enquiry to order, booking in-home appointments and arranging fitting.
- Using the knowledge and expertise we’ll coach you on to support our customers in choosing the best products for their needs.
- Able to support a wide variety of needs from the customer in any home décor projects they are completing.
- Being a Mobile Team Leader, able to support, manager and resolve most enquiries, regardless of your location that day, to provide a customer first experience.
- Shifts will usually be between 9am-8pm, any 5 days over a 7 day week.
- Basic travel will be claimable in arrears via the Web Expense Process for commuting to and from sites.

As a Mobile Team Leader, you will lead, engage, inspire and develop a highly skilled and knowledgeable team to deliver strong commercial results through the creation of a high motivated, engaged and empowered team who deliver an exceptional end to end customer experience.

Key responsibilities:

- Day to day management of the instore team creating an environment where colleagues are inspired to deliver a great customer experience and a supportive and empowering colleague experience.
- Be devoted to exceeding customer expectations from a customer service and hospitality perspective, whether in store, online or via other communication channels.
- Set the bar for the team and play your part personally in ensuring the store and colleagues are impeccably presented.
- To assist the Cluster Manager to plan and deploy the store’s resources effectively ensuring coverage to consistently deliver a great service experience.
- In conjunction with the Cluster Manager lead, develop and engage the store team to deliver successful commercial results.
- Support the Cluster Manager in managing the performance of the team helping to address under-performance quickly and effectively in line with the agreed processes for conduct or capability.
- To engender a team, people, and customer centric culture where colleagues are inspired, highly engaged, feel involved and retention is high.
- Play and active part in the development and success of the business by soliciting and giving regular feedback, participating in colleague forums and the adoption of a solutions based, action-oriented approach.
- Understand and leverage the commercial levers of the business, maximising sales, and profitability.

**Benefits**

Why work for us? This is an exciting opportunity to play a crucial part in contributing to the ongoing success and continued growth of **The Floor Room** brand.

You will join a brand that feels like a strong family unit and work in a fast-paced retail environment where you feel inspired to be your best and where you enjoy what you do
- 22 days holiday plus bank holidays
(AND you can b

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