Operations Manager

5 days ago

Redhill, United Kingdom Travelers Insurance Co. Ltd. Full time

At Travelers Europe, we are excited to announce that we are now recruiting for a Operations Manager to help lead our Shared Services team, based in Redhill. We are looking for the right person to help us build out the next chapter of our Europe Operationsstrategy.
We are looking for a driven, passionate and experienced Operations Leader to help lead and grow our Shared Services team as we respond to the ambitions of our UK & Ireland Retail / Commercial Insurance (Bond & Specialty Insurance, Mid-Market and Small Business).
If you have experience in a similar role within Commercial Insurance and are looking for your next exciting challenge, please apply.
This role is eligible for a potential referral bonus of £3000.

**What Will You Do?**
- Manage and develop a team on 8 Associates
- Coordination / Liaison between the Europe Operations Shared Services and our Business Process Outsourcing (BPO) partners:

- Support the design and implementation of new migrations.
- Ensure all production processes have suitable performance metrics and, where relevant, ensure all contractual service levels are in place - including SLAs measuring timeliness, quality, productivity, and customer experience.
- Monitor and report on the actual SLA performance against targets for all allocated areas of business responsibility within the Europe Operations Shared Services.
- Coordinate and facilitate management updates across Operations Shares Services to accelerate resolution.
- Support Senior Operations Manager and Europe Operations Leadership to maintain strong relationship with BPO vendors
- Processing defined exceptions including proper evaluation of the exception, liaison with business partner and vendor as necessary to determine proper resolution of the exception.
- When requested, review and validate day-to-day BPO vendor escalations to ensure these are appropriate and valid.
- Liaison and central communications with IT to advise and coordinate updates re. production issues that are impacts SLAs.
- Assisting with the first-line support and management reporting where BPO vendors experience security or access issues that threaten to impair SLAs or risk production service disruptions.
- Analyse Submissions, renewal, new business, mid-term alteration activities (i.e., identify/gather relevant account information to quote and / or bind the policy create underwriting exhibits, etc.) that support Underwriting decisions, consistent with businessunit strategy (sustainable growth targets and retention targets).
- Ensures Underwriting and pricing exhibits are prepared in line with the latest production SOPs and/or UW special requirements where variation from SOPs are specified (including exposure information, rating, claims analysis, expense models, updated accountinformation, MapFlow).
- Ensures Underwriting Account documentation and supporting files (e.g., quotes, policies / evidence of cover, certifications, endorsements, cancellations, actuarial pricing models, reinsurance contracts, etc.) are stored in line with the latest productionSOPs and/or UW special requirements where variation from SOPs are specified.
- Provides active operations management and team coordination to support the timely triage, routing, and clearance of credit control queries with prioritisation of items where premium collection is required.
- Supports the Development Underwriters to deliver New Business quotes by providing support and management information on the submission as well as supporting tasks through "Analysing Reports" to "Going on cover".
- Coordinates the Underwriting support and other related services as required from the team - e.g., including data entry into the core systems of record.
- Ensures onshore and offshore team have up-to-date SOPs and process documentations.

**What is a Must Have?**
- Proven experience in Underwriting Support or Underwriting Account Management.
- Previous experience of the Insurance industry.
- Experience of leading teams.
- Understanding of Process Improvement initiatives (Lean Practitioner).
- Proven experience of supporting the migration of processes to offshore providers.

  • Construction Project Manager

    3 weeks ago

    Redhill, Surrey, United Kingdom UK Power Networks (Operations) Ltd Full time

    UK Power Networks (Operations) Ltd is seeking a highly skilled Construction Project Manager to join its team. The successful candidate will be responsible for delivering construction programmes for UKPN owned assets operating at voltages through the range 400V to 132kV.Key Responsibilities:Deliver construction programmes for UKPN owned assets operating at...

  • Asset Management Engineer

    6 days ago

    Redhill, Surrey, United Kingdom UK Power Networks (Operations) Ltd Full time

    About the RoleWe are looking for a skilled Asset Management Engineer - Electrical Systems to join our team at UK Power Networks (Operations) Ltd. The successful candidate will have a strong background in electrical engineering and experience in distribution systems through the range 400V to 132kV.This is a challenging role that requires the ability to work...

  • Technical Operations Manager

    4 days ago

    Redhill, United Kingdom Smart Recruit IT Full time

    Job Description: Technical Operations ManagerAbout the Role:We are seeking a highly experienced Technical Operations Manager to lead our technical operations team. The successful candidate will be responsible for managing our technical infrastructure, ensuring that it is running smoothly and efficiently.Key Responsibilities:Manage the day-to-day operation of...

  • Senior Operations Manager

    2 weeks ago

    Redhill, Surrey, United Kingdom Wales Medicines Strategy Group Full time

    Job OverviewThe Operational Manager will play a crucial role in the operational management, performance and improvement of our services.Key ResponsibilitiesLead and manage staff to achieve business objectivesDevelop and implement business cases to drive growth and efficiencyTake the lead in service delivery and performance to ensure high standards are metWe...

  • DC Operations Manager

    6 days ago

    Redhill, Surrey, United Kingdom Willis Towers Watson Full time

    About the RoleAs a key member of our team, you will be responsible for delivering high-quality pensions administration services to our clients. With a strong focus on customer experience and operational efficiency, you will lead a team of professionals in ensuring seamless delivery of our master trust services.In this role, you will oversee the provision of...

  • Kitchen Operations Manager

    3 weeks ago

    Redhill, United Kingdom Chartwells Full time

    **Job Title:** Kitchen Operations Manager**Company Overview:At Chartwells, we are dedicated to providing exceptional food experiences for our clients and customers. We pride ourselves on creating a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.We are seeking a talented Chef to join our...

  • Healthcare Operations Manager

    3 weeks ago

    Redhill, Surrey, United Kingdom NHS Full time

    Job Title: Practice Management LeadJob Summary: We are seeking an experienced Practice Management Lead to join our team at Holmhurst Medical Centre. The successful candidate will be responsible for managing the non-clinical aspects of the practice, ensuring smooth operations, and maintaining high standards of patient care.Responsibilities:Operational...

  • Store Operations Manager

    3 weeks ago

    Redhill, Surrey, United Kingdom Recruitment Helpline Ltd Full time

    Job SummaryAn exciting opportunity has arisen for an experienced Store Supervisor to join our well-established company in Redhill RH1. As a key member of our team, you will be responsible for overseeing the smooth operation of our stores.Key Responsibilities:Manage store operations to ensure efficient stock management and control.Maintain high standards of...

  • Financial Operations Manager

    2 weeks ago

    Redhill, Surrey, United Kingdom Target Recruitment Pte Ltd Full time

    **Job Title:** Financial Operations ManagerLocation: RedhillThe estimated salary for this role is $2500.00 per month.About the Role:This position involves managing payroll operations, ensuring timely and accurate payment to employees. The successful candidate will have strong communication skills and be able to work effectively with the front-line F&B...

  • Kitchen Operations Manager

    2 weeks ago

    Redhill, United Kingdom Compass UK & Ireland Full time

    We are seeking a highly skilled Kitchen Operations Manager to join our team at Compass UK & Ireland. As a Kitchen Operations Manager, you will be responsible for overseeing the preparation and serving of high-quality food that delights our clients and customers.Our ideal candidate will have a passion for great-tasting food and exceptional customer service,...

  • Director of Operations Management

    3 weeks ago

    Redhill, Surrey, United Kingdom Wales Medicines Strategy Group Full time

    We are seeking an experienced Operational Director to play a crucial role in the management, performance and improvement of our services.Salary: £46,148 - £52,809 per annumThe successful candidate will lead and manage staff to deliver high-quality patient care, drive business cases for growth and development, and develop initiatives to improve patient...

  • Operational Performance Manager

    3 weeks ago

    Redhill, Surrey, United Kingdom Wales Medicines Strategy Group Full time

    Joining Wales Medicines Strategy Group as an Operational Director offers a unique opportunity to shape the future of healthcare services.Salary: £46,148 - £52,809 per annum plus high cost allowanceThe successful candidate will be responsible for leading and managing staff to deliver high-quality patient care, developing and implementing initiatives to...

  • Accounts Operations Manager

    3 hours ago

    Redhill, United Kingdom Structure Recruitment Full time

    Job Title: Accounts Operations ManagerAbout the Job:This is an exciting opportunity to join a dynamic construction sub-contractor as an Accounts Operations Manager. Reporting to the Senior Management Team, you will be responsible for leading the accounts team, overseeing daily activities, and driving business growth.Key Responsibilities:Oversight of the...

  • Café Operations Manager

    3 weeks ago

    Redhill, Surrey, United Kingdom Collins King & Associates Limited Full time

    Position: Permanent, Full-TimeAbout the role: We are seeking an experienced and energetic leader to join our award-winning rural destination in the Surrey Hills. Our Café has grown into a popular site featuring a variety of attractions and welcomes hundreds of thousands of visitors each year.The successful candidate will lead a team in delivering...

  • Restaurant Operations Manager

    4 weeks ago

    Redhill, Surrey, United Kingdom Collins King & Associates Limited Full time

    About the Opportunity:Collins King & Associates Limited is a leading provider of hospitality services, and we are currently seeking an experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for delivering exceptional customer service and managing our front-of-house operations.The ideal candidate will...

  • Compliance Operations Manager

    2 weeks ago

    Redhill, Surrey, United Kingdom AXA Group Full time

    Compliance Operations ManagerJob Summary:The Compliance Operations Manager will be responsible for leading the implementation of controls, delivering the Annual Compliance Plan, and supporting our client-facing businesses. This role requires a strong understanding of regulatory requirements and the ability to communicate effectively with stakeholders.Main...

  • Safety Operations Manager

    6 days ago

    Redhill, Surrey, United Kingdom Irwin & Colton Limited Full time

    We are recruiting a Safety Operations Manager to join our team at Irwin & Colton Limited. This is a key role that requires strong leadership and technical expertise in health and safety.The ideal candidate will have a proven track record of delivering health and safety strategy at site level, with a strong understanding of regulatory requirements. A NEBOSH...

  • Café Operations Manager

    1 month ago

    Redhill, United Kingdom Collins King & Associates Limited Full time

    About the RoleAn award-winning rural destination in the Surrey Hills has grown over the decades into a popular site featuring a variety of attractions, including a bustling Café that welcomes hundreds of thousands of visitors each year.The team is seeking an energetic Café Operations Manager for the newly refurbished Café, which offers a vibrant,...

  • HV Systems Commissioning Engineer

    3 weeks ago

    Redhill, Surrey, United Kingdom UK Power Networks (Operations) Ltd Full time

    UK Power Networks (Operations) Ltd is seeking a highly skilled HV Systems Commissioning Engineer to join its team. The successful candidate will be responsible for commissioning HV systems for UKPN owned assets operating at voltages through the range 400V to 132kV.Key Responsibilities:Commission HV systems for UKPN owned assets operating at voltages through...

  • Medical Practice Operations Manager

    6 days ago

    Redhill, Surrey, United Kingdom NHS Full time

    The Medical Practice Operations Manager plays a crucial role in ensuring the smooth and efficient running of the practice. Reporting directly to the partners, this position oversees the management of non-clinical aspects of the practice, allowing medical staff to focus on clinical issues.Key Responsibilities:Manage practice operations and developmentOversee...