Customer Service Agent

5 months ago


Kempston Hardwick, United Kingdom Cemex UK Materials Full time

Customer Service Agent - Up to £27,000pa + bonus + benefits.

Are you a customer-focused individual with a passion for logistics? Do you enjoy managing processes and ensuring efficient operations? Cemex UK Materials is currently seeking a Customer service agent to join their established and supportive team With a competitive salary of up to £27,000pa plus bonus and benefits, this is an exciting opportunity to kickstart your career within Cemex.

As a Customer service agent you will:

- Take customer orders for locally shipped plants through multi-channel (telephone and digital).
- Manage programmed orders and services.
- Monitor plant and truck capacities daily.
- Ensure a product is dispatched to the customer on time.
- Proactive calling of customers to advise of delays or issues.
- Modify in-process orders at customer request.
- Work pro-actively to establish the feasibility of customer requests.
- Manage late loads - including a timely notification of these issues to all the relevant parties.
- Proactively resolve customer issues/complaints or changes in the requested order.

You will be someone who is eager to learn and enjoys working in a customer-centric environment. Your attention to detail will be crucial in ensuring that products are dispatched to customers on time, providing an exceptional level of service.

As a Customer service agent, you would be responsible for takin & placing customer orders onto the system, day-to-day scheduling of customer orders for locally shipped plants through multi-channel communication methods, such as telephone and digital means. Your primary role would be to ensure that the customers receive their products on time by managing programmed orders, services, plant and truck capacities, and liaising with the team, plant managers and hauliers to ensure smooth running of daily operations.

**EXPERIENCE / QUALIFICATIONS**
- SAP experience is desirable.
- Experience of planning the workload of drivers / dispatch of products would be an advantage.
- Experience of Home Counties geographical areas is advantageous.
- Experience in customer service.

Although experience is desirable,. If you're looking for something new and you're eager to learn, grow and progress, don't let any inexperience put you off applying.

As part of an established and supportive team, you will have access to a range of benefits including competitive salary, bonus schemes, and opportunities for career progression. With a company culture that values innovation, collaboration, and customer focus, you can be sure that your contributions will be recognised and rewarded.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: In person



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