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Client Relations Supervisor

4 months ago

Manchester, United Kingdom SMC Coach Hire Full time

National Coach Network has an exciting opportunity available for a Client Relations Supervisor (CRS). There’s never been a more exciting time to join our company; demand for our well-established service is only continuing to increase which means more growth, opportunities, and higher bonuses

We pride ourselves on the supportive, inclusive environment of our office. Dog friendly, dressed down, and a little coffee mad, NCN truly is a unique and welcoming place to work. With our dedication to helping staff reach their full potential, if you’ve got the dedication and drive, we’ll make sure you reap the rewards.

So, if you want to make your mark and excel in a fast-growing business, we would love for you to apply.

**The Role**

The CRS will primarily be focused on our customer facing brand SMC Coach Hire, playing an integral role in helping SMC achieves its mission of being the industry’s leading brokerage, providing customers throughout the UK with a quality service and reliable transport solutions. Always working in alignment with our values of quality customer service, trust, simplicity and positive action, the CRS will assist the Client Relations Manager with the monitoring and development of the team and be responsible for managing all aspects of customer aftercare.

We are looking for somebody with a minimum of 1-year supervisory experience within a customer-service role. While complaint-handling experience is desirable, we’re willing to invest in the right person. Experience using review sites such as Trust Pilot is also desirable.

We are looking for someone who is not afraid of hard work, is enthusiastic about providing quality customer service, enjoys working with and leading others.

Above all else, we want people who are passionate and willing to go above and beyond. There is ample opportunity for bonuses thus **this is truly a role where you get out what you put in.**

**Key skills and qualities**:

- Team leading skills
- Quality customer service
- Self-motivated
- Engaging, clear and confident communicator
- Organised
- Adaptable
- Keen eye for detail
- Excellent writing skills
- Able to remain calm under pressure

**What do we offer?**
- Ideally based in Ancoats, our office is a short walk to major transport links
- We provide a relaxed, supportive environment
- Dog-friendly office
- Casual dress code
- Regular opportunities for feedback and development
- Always plenty of coffee, tea, biscuits and fruit
- Regular staff socials
- Employee wellbeing is at the heart of our structure; we have employee wellbeing initiatives in place and are quickly expanding these

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Quarterly bonus

**Experience**:

- customer service: 1 year (required)
- Supervising: 1 year (required)

Work Location: One location

Application deadline: 28/02/2023
Expected start date: 07/03/2023