Clinical Administrator

4 weeks ago


Liverpool, United Kingdom Young Person's Advisory Service Full time

**Job Title**:Clinical Administrator

**Salary**: NJC SO1 scale 9-11 (£23,194 - £24,054)

**Contracted Hours**: 35 Hours

**Duration**: Permanent

**Annual Leave**: 30 days per annum

**Responsible to**:Senior Strategy and Operations Manager,

**Accountable to**:CEO and Board of Trustees

**Location**:YPAS Community Central

**Job Purpose**:
Work part of YPAS clinical administration team to ensure the smooth running of the clinical administration needs of YPAS’s YIAC (Youth information Advice and Counselling) service.

**Responsibilities and Duties**:

- To manage the waiting list of service: liaise with clients, monitor the waiting time, arrange appointments, allocation of clients and identify areas of waiting list improvements.
- To triage the needs of clients, considering the identification of risk factors at all times.
- To assist in the filing of client records and the maintenance of confidential client record systems.
- To take referrals received by the service and allocate or file accordingly.
- To receive and retrieve telephone calls/messages made to the service and allocate accordingly.
- To identify the availability of practitioners, in response to allocation of appointments.
- To maintain an effective dairy appointment system, in response to the availability of practitioners.
- To work within a comprehensive communication framework in response to referring agencies, internal services, and clients.
- To assist in the gathering and recording of statistical information for monitoring and evaluation purposes.
- To collate and circulate administration documents.
- To administer a consistent approach to a range of differing projects and services.
- To identify areas of need for the service in terms of creative administrative thinking.
- To assist the clinical team with the identification of appropriate resource gaps.
- To provide weekly updates on the service’s waiting lists.
- To record service meeting minutes
- To provide reception Cover
- To carry out building and stock checks
- To work closely with external cross sector services in relation to the needs of children and young people.

**Shared Tasks.**
- To adhere to all health and safety regulations
- To adhere to all YPAS policies.
- To actively participate in the evaluation and quality assurance of the service.
- To share knowledge and skills through training as and when required.
- To engage with all YPAS services and team members

**Support and Supervision.**
- Six weekly line management supervision
- Monthly external/clinical case-load supervision.
- Staff meetings
- Skill share meetings
- Staff Conferences
- Service Development Days
- KIT meetings during probation period

**Information Governance**:
You are required to familiarise yourself with the charity’s Information Governance Policy and adhere to all related policies and procedures included in the staff induction.

**Review;**
- month probationary period.

**Person Specification - Clinical Administrator**

**Essential Qualifications**:

- Counselling Qualification _(minimum - intermediate level)._

**Essential Experience**:

- At least 1 year’s administration experience.
- Experience of speaking and listening to young people’s needs.
- Experience of working with Microsoft Office, Outlook, Excel and Databases
- At least 1 years’ experience of working within a young person’s setting.

**Essential Knowledge of**:

- Quality Assurance
- Issues that affect young people today

**Essential Abilities/Skills**:

- Work creatively as part of a multi-disciplinary service
- Time manage, prioritise and organise own work
- Monitor and evaluate systems
- Flexible approach to work
- Hold effective teamwork/interpersonal skills
- Communicate effectively, both oral and written
- Work towards deadlines.
- To be computer literate

**Job Types**: Permanent, Full-time

**Salary**: £23,194.00-£24,054.00 per year

Work Location: In person

Application deadline: 27/10/2023
Reference ID: YPASCA2023
Expected start date: 04/12/2023



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