Customer Service Assistant

4 weeks ago

Broad Street, United Kingdom Lloyds Banking Group Full time

End Date

Sunday 26 May 2024

Salary Range

£31,331 - £32,980
- We support flexible working - click here for more information on flexible working options

Flexible Working Options

Job Share

Job Description Summary

This 25 hours a week role and is only open to current Jersey workers/residents.

**Job Description**:
JOB TITLE: Customer Service Assistant

SALARY: £31,331 (Full Time
- to be pro-rata)

LOCATION: Broad Street, Jersey

HOURS: 25 hours a week, including some Saturdays

WORKING PATTERN: Reduced Hours

About this opportunity

This is your chance to be part of a development focussed team providing vital services to the Crown Dependencies communities.

Our colleagues are passionate about making a difference to customers, businesses and communities.

As one of our Customer Service Assistants, you’d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers, helping them at the counter or working on other branch tasks. And you’ll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need
- A current license enabling you to work in Jersey/Guernsey/Isle of Man
- To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
- A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
- The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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