Italian Speaking Back Office Sales Assistant

5 months ago


Perivale, United Kingdom MAMMAFIORE UK LTD Full time

(Sales Back Office)
We are looking to hire an experienced Customer Service Assistant to join our busy Back Office team. As a Customer Service Assistant, you will be reporting to the Sales Manager and assisting with various administrative duties. This includes data management, project processing, market research, data analysis, finances, and administrative duties.

**Responsibilities**:

- Responsible for managing the ordering activity for the organisation, including timely and accurate entry and processing of all orders received.
- Handle client queries
- Manage volume of inbound calls
- Generate and process invoices
- Allocate and track orders and returns
- Implement and administer procedures to enhance operations
- Optimise inventory readiness and order fulfillment to ensure maximum sales can be realised
- Receive, prioritise, process and identify incoming orders according to the sales policy and customer requirements
- Developing and improving relationships with existing customers.
- Managing customer prices and price lists.

**Requirements**:

- ITALIAN AND ENGLISH Excellent communications skills - both written and verbal
- A passion for food and the restaurants we supply
- Knowledge of Italian food
- Excellent organisational skills.
- Experience in working with suppliers and customers to resolve order issues
- Knowledge of computer operating systems and MS Office software.
- Ability to multitask in a dynamic, fast-paced environment
- Ability to work as part of a team.
- Reliability and professionalism
- Basic knowledge of financial and accounting software.
- Ability to work with deadlines and under pressure at times.
- Strong learning agility and have creative problem solving skills.

**Benefits**:

- Competitive wages, excellent training and the opportunity to progress your career

COVID-19 precaution(s):

- Sanitisation, disinfection or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £27,000.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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