Care Coordinator

4 weeks ago


West Wickham, United Kingdom Home Instead Full time

Company Description

Are you an amazing problem solver, with experience in care coordination, scheduling or logistics? If so we would love to hear from you

An exciting opportunity has arisen for a full time office based Scheduler/ Care Coordinator to join our professional and fast growing team in Coney Hall Village, West Wickham Kent.

As the only “outstanding” CQC rated care provider in the borough, you will be responsible for providing full administrative support to the office, whilst managing all Care Professionals rotas to ensure that the care delivered is of the highest standard.

**Job Description**:

- Managing Care Professionals rotas ensuring consistency of advanced set schedules and supporting on re-active scheduling
- Providing full administrative support to the team
- To work closely alongside the Scheduling Manager in coordinating care services and ensuring the perfect Care Professionals and client match
- Liaising with family members and relevant healthcare professionals in relation to client care
- Assist in the planning, coordinating, and scheduling of client support, ensuring continuity of service at all times
- Managing daily medication and task prompts
- Following up IQ Alerts, ensuring a timely service
- Managing and recording Care Professionals annual leave requests
- To deal promptly and appropriately with any queries received, referring to the relevant person or team
- Build and maintain effective communication with all clients, relatives, Care Professionals and associated professionals
- Typing up written care plans for new clients
- Supporting local community and business events and activities
- To ensure compliance and quality assurance is met in line with company procedures and CQC regulations
- Reporting any recruitment needs to ensure all client requirements and needs are fulfilled
- To provide cover in other business areas as and when required

**Qualifications**:

- Previous experience in an Home Care setting advantageous within a care coordination position
- Excellent communication and relationship building skills
- Ability to work in a fast paced environment
- Passionate in delivering a high quality service to all clients and CAREGivers
- Professional and sociable team player, flexible and committed
- Accurate and IT literate with database and MSO experience
- Full driving licence and vehicle essential
- Willing to undergo an enhanced DBS disclosure

Additional Information



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