Control Room Supervisor
6 days ago
**Job Purpose**
We are seeking a professional control room Supervisor to join our expanding team within a newly built prestigious development in Mayfair, London.
This is a full-time role, working 4 on 4 off day shifts (07.00 - 19.00hrs).
We offer a competitive pay rate and you will be entitled to 28 days holiday per annum, including bank holidays.
**Key Responsibilities**
- To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to
- To ensure that all incidents are managed and responded to
- Anticipate clients’ needs/problems before they arise and that their expectations are met and exceeded each day
- Ability to work using your own initiative and manage team members where required
- Ensuring that the Estate remains safe and secure at all times
- Ensure building/access pass requests are actioned promptly
- Ensure that all incidents are reported and responded to correctly
- Compilation of incident reports, when required.
- Be seen as a visible customer-focused professional greeting and engaging with visitors
- Provide a consistent professional service at all times
- Communicate visitor/client arrivals to the relevant person promptly
- Maintain a high-security awareness at all times
- Undertake patrols and inspections in accordance with management instructions when required
- Ensuring all H&S policies are adhered to
- Ensuring that no unauthorised persons are permitted in prohibited areas
- Issue visitor passes using agreed processes and procedures
- Maintaining an accurate record of any incidents that occur
**What We Are Looking For**:
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Smart and confident.
- Previous experience in a Supervisor/Management role
- Have an ability to deliver succinct and clear verbal and written reports where necessary
- Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.
- Maintain and practice a high degree of confidentiality at all times
- Computer literate and good communication skills, both written and verbal
- Able to be vetted back 5 years or since leaving compulsory education
- Provide support to the wider when required
- Current SIA license
- CCTV Licence
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