Customer Service Home Delivery Driver

5 months ago

Milton Keynes, United Kingdom Wincanton Full time

**Job Description**:
If you are a professional driver looking for a secure employment opportunity, with a market leading 3PL logistics organisation - look no further

As a driver with Wincanton you will work with a Drivers Mate daily, assisting you with the lifting, shifting and construction of items - your mate will also handle the majority of the customer interactions so you can focus on the road ahead.

Wincanton are in an exciting growth period having recently won several new contracts and in tender for a lot more Our people are the driving force of our success, and we think it is important to reward and recognise your hard work which is why our benefits packages and development opportunities are unrivalled.

4 day working week - 48-hour week with no Sundays

Unrivalled salary - £36,847 per annum

About the role:
You will be delivering furniture for our Home Delivery partners as part of a two-person crew throughout your region (city and town driving is advantageous). Customer service is at the heart of what we do and we are looking for Drivers who enjoy working with others and like a varied role, as no two shifts are ever the same

For most deliveries you will need to construct the delivered products within the customer’s home. You will be given extensive training in order to complete this to a high standard.

Duties and responsibilities:
- Driving a Class 2/7.5 Tonne Vehicle in a safe manner, complying with all road traffic, and vehicle legislation
- Working as a 2-person delivery team, delivering furniture products into a room of choice at customers' homes
- Constructing items in line with contract guidelines including removal of waste packaging and returning it to the depot for appropriate disposal
- Collecting returns from customers’ properties
- Adhering to specified time restrictions under current legislation
- Complete internal stock transfers to maximise vehicle utilisation
- Completion of tachographs in line with legislation and company policies
- Performing vehicle checks at the beginning and end of each journey, reporting all defects as per procedure
- Completing all documentation accurately and returning to the depot at the end of each shift
- Ensuring the vehicle and stock are properly secured at all times
- Providing a first-class customer service experience at all times
- Demonstrating Wincanton culture and values - Excellence, Integrity, Passion, Proactivity, Togetherness and Trust

Experience, skills, attributes, and the person:
- This is a physically demanding role including lifting and shifting - essential that you are physically able to lift up items
- Valid LGV, HGV Class 2 License or 7.5 tonne grandfather rights license
- Valid Digital Tachograph card
- Full Driver Qualification card (Driver CPC)
- A general understanding of driver’s hours legislation and working time directive
- No more than 6 points on driving license
- Excellent communication and customer service skills are essential
- Time management skills and comfortable in working to deadlines
- Ability to multitask and problem solve
- Previous experience in assembly and fitting is desirable but not essential

What do we offer?We really value our people and offer a friendly, safety-first working environment and a competitive salary along with other benefits including company pension scheme, generous holidays, cycle to work scheme, share scheme, employee benefits online discount platform, onsite parking + much more

As a Driver you will be rewarded with:

- Salary £37,847 per annum
- Full induction and training
- First Aid, Health and Safety & Fire Marshall Training available
- Free onsite parking
- Uniform
- Retail discounts
- Pension scheme
- Death in Service benefit
- Healthcare Cash Plan
- Payroll Giving
- Shares Scheme
- Cycle to Work Scheme
- Wellbeing and benefits Portal
- Focus on developing your skills and a competitive salary Discounts with Companies such as the RAC, EE Mobile Phones

Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. Through a wealth of experience and knowledge Wincanton provides business critical services including storage, handling and distribution; high volume eFulfilment; retailer ‘dark stores’; two-person home delivery; fleet and transport management; and network optimisation for many of the UK’s best-known companies.

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