Customer Service Advisor

2 months ago


Cleckheaton, United Kingdom Interaction Recruitment Full time

**Customer Service Advisor 6 month - temp to Perm**

Function:

-Operations & Service

**Location**:

Cleckheaton BD19

Reports to:

Customer Care Manager

Core Hours:

8.15 am to 5.00 pm

- (Lunch: 45 minutes) - Monday to Friday

**Salary**:
Annual OTE: £20,000 - £22,000

Pay: Weekly (£380 Per week Mon - Fri / £430 Per week including a Saturday shift)

In total, this is £20,748 per annum. You will also get company bonus on top of this.

6 month temporary then a permanent role will be offered after 6 months.

Start Date: ASAP

Terms: Temporary 12-month contract, potentially moving to a permanent role if you wanted, after following successful probation

To act as the primary contact with the Customer network in respect of call outs to appliances. To provide dedicated after sales service to all Customers and advice on all areas of products and service.

**Responsibilities**
- Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.
- Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements and fulfilment of the contractual Saturday rota system.
- Up sell plans for in warranty and out of warranty packages.
- Promote the services we provide.
- Liaise with the Service Management Team and Lead Engineers to assist and provide adequate cover in respect of general service calls, as well as any special circumstances which may arise eg, site visits, problematic appliances etc.
- Proactively manage the Diary system to accommodate all authorised annual leave requests for the field Engineering Staff via the Regional Service Manager and Service Administration
- When applicable, monitor all agents’ Service calls in accordance with the correct allocation of re-visits permitted under agents’ terms and conditions, forwarding same to the Service Administration Team for final payment to be made within contractuallyagreed timescales.
- Where possible answer basic customer complaints either by telephone or using standard templates and/or good telephone techniques.
- Investigate all customer complaints, summarising job history and Company involvement and forward to appropriate Manager for action.
- At all times be aware of, and adhere to, the requirements of the Company’s Health and Safety Policy
- Carry out ad hoc duties as required.

**Experience**
- Previous experience within a Customer Service & Sales environment preferred.
- Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues
- First class telephone skills - polite manner, customer responsive attitude.
- Ability to work methodically and accurately, paying attention to detail.
- Strong organisation skills: ability to prioritise effectively and efficiently.
- Smart, presentable appearance, commensurate with professional image.



  • Cleckheaton, United Kingdom Interaction Recruitment Full time

    **Customer Service Advisor 6 month - temp to Perm** Function: -Operations & Service **Location**: Cleckheaton BD19 Reports to: Customer Care Manager Core Hours: 8.15 am to 5.00 pm - (Lunch: 45 minutes) - Monday to Friday **Salary**: Annual OTE: £24,000 - £25,000 Per Annum Pay: Weekly (£416.80 Per week Mon - Fri / £479.32 Per week including a...

  • Customer Service

    2 weeks ago


    Cleckheaton, United Kingdom Brook Street Full time

    Do you thrive working in a small and friendly customer focused team ? Can you start work immediately ?Do you enjoy solving customer problems by offering an efficient and effective solution?Are you an experienced customer service advisor ?The role requires someone not only customer focused but available, strong IT skills and a love for being busy !!Candidates...

  • Customer Service

    2 weeks ago


    Cleckheaton, United Kingdom Brook Street Full time

    Do you thrive working in a small and friendly customer focused team ? Can you start work immediately ?Do you enjoy solving customer problems by offering an efficient and effective solution?Are you an experienced customer service advisor ?The role requires someone not only customer focused but available, strong IT skills and a love for being busy !!Candidates...


  • Cleckheaton, United Kingdom Huntress Full time

    An exciting opportunity to work within a busy Customer Care team on the outskirts of Bradford. Immediate start!!! TEMPORARY ROLE could lead to a permanent role. £10.42ph. Mon - Fri 8.15am - 5pm and 1 in 3 Saturdays 8am - 12pm. Main Duties & Responsibilities - Prioritise and allocate service calls for all field service engineers / appointed agents, and...

  • 'parts Advisor'

    1 month ago


    Cleckheaton, United Kingdom Stoneacre Motor Group Full time

    **Parts Advisor** Stoneacre Motor Group - Newcastle **Job description** We have a fantastic new opportunity for a Parts Advisor. Reports to: Parts Manager Key Responsibilities: - Receive, record and bin parts and consumables from suppliers ensuring accuracy of stock deliveries against agreed orders - Identify, locate, invoice and issue parts and...


  • Cleckheaton, United Kingdom RecruitRight Ltd, Full time

    Recruit Right are currently recruiting for one of the UK's fastest growing retailers. We are looking for a **Customer Service Representative **to join their team. **MAIN PURPOSE OF ROLE**: Providing customer service and general administration support to the website business, customers, and orders. **MAIN TASKS** - To assist customers with any issues or...

  • HR Advisor

    5 days ago


    Cleckheaton, United Kingdom Morson Talent Full time

    Job title: HR Advisor Salary: up to £40,000 per annum Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service. Company pension scheme – salary sacrifice Death In Service benefit – 3x salary EAP: This role is based on site in Cleckheaton.  I am currently partnering with an award-winning 2nd generation family...


  • Cleckheaton, United Kingdom Huntress Full time

    Due to internal progression, our client is looking for a Customer Support Administrator to join their team based in Cleckheaton. This is an excellent opportunity with an established organisation and the role will be varied but duties will include: - Managing customer enquiries and general customer service. - Creating quotations. - Producing and processing...


  • Cleckheaton, United Kingdom EG Group Full time

    Role: Customer Service AssistantLocation: Cleckheaton, BD19 3QB Hours: Part-Time/ Permanent Hourly Rate: £11.75 above 21 | £10.00 aged 18-20 Aged 18+ Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...


  • Cleckheaton, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Cleckheaton, BD19 3QB **Hours**:Part-Time/ Permanent **Hourly Rate**:£11.75 above 21 | £10.00 aged 18-20 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Cleckheaton, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum Closing Date: Fri, 7 Jun 2024 We are recruiting for a Customer Service Consultant within Lincoln branches. You have the opportunity to join our team and become...

  • HR Advisor

    4 days ago


    Cleckheaton, United Kingdom Morson Talent Full time

    Job title: HR AdvisorSalary: up to £40,000 per annum Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service.Company pension scheme – salary sacrificeDeath In Service benefit – 3x salaryEAP: This role is based on site in Cleckheaton. I am currently partnering with an award-winning 2nd generation family business with...


  • Cleckheaton, United Kingdom NJR Recruitment Full time

    NJR are currently representing one of the UK's leading national firms of Financial Advisers, who is now seeking an ambitious and talented trainee adviser to join their dynamic and ever growing business. What's in it for you? Excellent Training and Development Bonus Structure Full Client Bank Provided Hybrid Working 25 Days Holiday + Bank Holiday Death...

  • HR Advisor

    4 days ago


    Cleckheaton, United Kingdom Kober Ltd Full time

    **About The Role**: We currently have an exciting opportunity for a **HR Advisor** to join our HR Team. To provide advice and guidance to colleagues on all aspects of Human Resources within the business. To undertake all duties with the site requirements, best practice, policies and procedures. **Your key responsibilities will include**: - Provide...

  • Service Coordinator

    1 month ago


    Cleckheaton, United Kingdom TSUK Ltd Full time

    TSUK is one of the fastest growing dealerships in the UK, selling Temsa coaches and parts. The purpose of the role is to support and administrate service and warranty. Dealing with internal teams, service technicians and customers to resolve issues as quickly as possible and make sure the warranty is correctly claimed. **KEY DUTIES AND RESPONSIBILITIES** -...


  • Cleckheaton, United Kingdom Pure Pet Food Full time

    **Customer Support Executive**: - **Pure Pet Food**_ £22,000 starting salary - OTE of £30,000 **A bit about us** Here at Pure Pet Food, we are on a mission to inspire a healthier world for pets. We manufacture a unique, wholesome, and incredibly nutritious range of recipes that rival competitors for both convenience and nutrition! We pride ourselves on...

  • HR Advisor

    2 days ago


    Cleckheaton, West Yorkshire, United Kingdom Morson Talent Full time €40,000

    Job title: HR Advisor Salary: up to £40,000 per annum Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service. Company pension scheme - salary sacrifice Death In Service benefit - 3x salary EAP: This role is based on site in Cleckheaton. I am currently partnering with an award-winning 2nd generation family...


  • Cleckheaton, United Kingdom E3 Recruitment Full time

    Global company, hybrid remote working, in depth training, company trips to head office for training, permanent position We are working with a large global company, who are looking for a Vehicle Service Coordinator to join their team, who takes pride in providing excellent customer service and has a passion for working with the best. They provide 24/7...

  • Senior HR Advisor

    2 days ago


    Cleckheaton, West Yorkshire, United Kingdom Morson Talent Full time €40,000

    HR Advisor Annual leave: 25 days plus bank holidays. Up to 3 additional holidays for length of service. Company pension scheme - salary sacrifice Death In Service benefit - 3x salary EAP: I am currently partnering with an award-winning 2nd generation family business with an exciting opportunity for a HR Advisor to join the team. The business is a...

  • Financial Advisor

    4 days ago


    Cleckheaton, United Kingdom Recruit UK | Certified B Corp™ Full time

    Job Title:Financial AdvisernIndustry:Financial ServicesnLocation:Cleckheaton, West YorkshirenSalary:£35,000nReference Number:9031Job Description: Financial AdvisernRecruit UK are working on an excellent opportunity for an Employed Financial Adviser in Cleckheaton, West Yorkshire to join a well-established Financial Advice Firm.nDue to organic growth this...