Medical Secretary
4 weeks ago
Mowbray Square Medical Centre is a purpose-built site shared between East Parade Surgery, Park Parade Surgery and The Spa Surgery. Together, the three practices form the Mowbray Square Primary Care Network (PCN) which is responsible for approximately 30,000 patients.
Each Practice have their own team of GPs, Nurses, Pharmacists, Managers and Receptionists. These are supported by well-organised and professional shared teams who provide services to all 3 practices within the Mowbray Square PCN.
MEDICAL SECRETARY
£11.44 per hour
20 hours per week over 3 days
You will be working within both the Medical Secretary team, being responsible to the Shared Team Manager.
**Job responsibilities**:
- To provide an efficient medical secretary service for GPs as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate manner
- To book hospital appointments for referrals
- To deal with Medical Secretary Tasks from GPs in a timely and appropriate manner
- To make referrals to other services in a timely manner using the most up to date referral pathways, forms, and methods
- To liaise with hospital services in relation to GP and patient enquiries as appropriate
- To establish and maintain filing and administrative systems so that information is easily accessible and secure
- To ensure appropriate consent is requested before patient data is released to third parties
- To support the timely completion of medical/insurance records
- To process non NHS paperwork requests accurately and to the required timescales.
- File patient records and correspondence in patient medical records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To maintain patients' electronic records in an accurate and secure manner
- To receive and dispatch mail and maintain a pending system
- To assist with the gathering of statistics and information when required
- To provide cover for members of the secretarial team during periods of sickness and annual leave
- Maintain adequate supplies of office stationery in order to perform your secretarial duties
**Confidentiality**:
- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effe
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