Resident Liaison Officer Van

2 weeks ago


London, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are looking to recruit a Resident Liaison Officer to oversee a planned maintenance programme based in South East London. This is a temporary contract, with van and fuel card included.

**Responsibilities**:

- Set up, undertake, and manage the Tenant/Customer/Resident Liaison Service across multiple sites.
- Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted,
- Manage the Tenant's Complaints procedures as a point of escalation.
- Maintain and update the on-site database to reflect on-going works.
- Full Driving Licence.
- Proven track record of successfully managing workload across planned maintenance programmes
- Strong knowledge of internal and external programmes
- Strong interpersonal skills and commitment to residents and colleagues
- The post holder will be required to attend evening and occasional weekend meetings as the demands of the post require
- Strong organisational and planning skills with proven ability to work under pressure and to deadlines
- Ability to work on multiple work packages simultaneously



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