Belfast: Referrals Administrator/receptionist
3 weeks ago
**JOB DESCRIPTION**:
NWCare are recruiting a referrals administrator/receptionist for their busy Belfast branch, Jennymount Court, North Derby Street, Belfast BT15 3HN
**JOB DESCRIPTION - RECEPTIONIST**
Reception duties - meeting and greeting staff and visitors to NWCare
Answering calls, taking accurate messages and referring to relevant staff
Supporting relevant departments in administration
Photocopying documents
Administering PPE to staff
**JOB DESCRIPTION - REFERRALS ADMINISTRATOR**
The referrals administrator receives, records and processes brokerage and private referrals
Determines availability in conjunction with the area service manager, requests, receives, records, stores and collates supporting Service User documentation
Liaise closely with brokerage department and key workers to ensure needs are met in relation to availability of packages
Searching for and/or entering related data into the computerised information system
Responsible for receiving, recording and distribution of all documentation in relation to service users through a central referrals system
**Education and Experience**
- accurate keyboard skills and proven ability to enter data at the required speed
- knowledge of correct spelling, grammar and punctuation
- knowledge of clerical and administrative procedures
**Key Competencies**
- planning and organising
- information collection and management
- problem solving
- attention to detail
- decision making skills
- communication skills
- confidentiality
- ability to work under pressure
- work within GDPR legislation
- any other duties
**ESSENTIAL**:
Full induction given
Proficient in IT systems - Microsoft Office
Accurate keyboard skills and proven ability to enter data at the required speed
Knowledge of correct spelling, grammar and punctuation
- Knowledge of clerical and administrative procedures
**DESIRABLE**:
18 months in Referrals role
ECDL - other IT qualification
**ADDITIONAL INFORMATION**:
- NW Care wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.
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