Servicenow Administrator
3 weeks ago
ServiceNow Administrator / ServiceNow Subject Matter Expert - SNOW, Service Now Discover, AD/GP, Workflow, UI Policies, UI Scripts; Configuration, Administration, Development/Enhancement, Reporting, User Profile Admin, Data Management. Permanent, Birmingham,West Midlands (Remote, Hybrid). £55k - £60k +Bonus + Benefits
Leading global law firm seeks a ServiceNow Administrator / ServiceNow SME to hold a key position in the ongoing development, enhancement and administration of the global Service Now ticketing system and its related scalable solutions.
Working as the Subject Matter Expert you will perform core configuration and administration tasks which will include user profile administration, security, workflow definition, data management, reporting and systems integration. You will use a range of toolssuch as ServiceNow Discover, SCCM, Active Directory or Lansweeper. Route cause analysis relating to problems with SNOW will also form part of these tasks.
Additionally, you will be required to support the business by advising stakeholders on ServiceNow capabilities and assist in the promotion and adoption of ServiceNow by assisting with requirements gathering, stakeholder workshops and monthly training sessionsand subsequently be involved in the build and release management activities.
We are searching for a ServiceNow Administrator / ServiceNow SME / Service Now Specialist / Senior Service Desk Analyst who can demonstrate recent and deep understanding of the Service Now ticketing system. You will be well versed in the core Service Now Configurationand Admin tasks, be comfortable with UI Scripts and Workflows, be able to engage with business users and act as their SME and be involved in enhancements and development of the platform. You will have worked within ITIL / ITSM environments, be technicallycapable with skills such as AD/GPo, ServiceNow Discover and ideally have some scripting experience with languages such as Javascript or XML (non-essential). You experience will have been gained ideally in international environments and you may have been workingin a Law Firm, Professional Services company (accountancy, consultancy etc) or from within Financial Services or similar environments. You will be well organised and possess excellent communication skills. ITIL Foundation essential; Certified ServiceNow Administratorqualification (preferred).
Exceptional opportunity to join a global law firm with excellent career development potential and exposure to a range of project and digital transformation projects. Excellent corporate benefits and flexible working practices employed.
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