Housing Officer

4 weeks ago

Huddersfield, United Kingdom Kirklees Council Full time

**We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.**

**Organisation**
- Kirklees

**Directorate**
- Growth & Regeneration

**Service Area**
- Homes & Neighbourhoods

**Hours**
- One x 37 per week hour post, One x 30 hour per week post

**Number of Jobs**
- 2

**Location(s)**
- Huddersfield and surrounding areas

**Position type**
- Temporary

**Length of contract**
- Up to September 23 for the 30 hour post. Up to December 23 for the 37 hour post.

**Grade**
- Grade 9

**Salary**
- 37 hour post £30,151 - £32,909, 30 hour post £24,446 - £26,682

**Kirklees Homes and Neighbourhoods **manages approximately 22,000 homes. But we’re not just about providing social housing homes, our 800 brilliant staff also provide a range of services to support our tenants.

**Can you help us achieve our aim to improve the lives of Kirklees residents?**

**Do you share our belief that providing a good home and a place tenants can call their own is key?**

**If so, we may have the job for you**

We’re seeking professional, enthusiastic, hard-working, Income Officers with a ‘can do’ attitude to support the delivery of a customer centric service.

Excellent people skills are essential for this role, as is a passion to support tenants sustain their tenancies. You will strive to support tenants faced with financial hardship, providing support and advice. You will work with a range of colleagues within Homes & Neighbourhoods, as well as other stakeholders.

You must be organised, possess the skills to manage a computerised rent accounting system, and have the ability to manage and prioritise workloads with competing demands. You must be flexible and possess the problem -solving skills needed to deal with issues at pace and with accuracy.

**The Job**

The Income Management Officer will be responsible for delivery of customer focused support to aid in the collection of current rent charges, former tenant arrears, leaseholder service charges and other miscellaneous debts.

The duties will include managing and monitoring the rent accounts on a patch of properties ensuring that all rent accounts are monitored regularly, and appropriate arrears recovery action is taken in line with policies, procedures, legislation and best practice.

The post holder will provide advice to Kirklees tenants and leaseholders experiencing financial difficulties. Identifying and discussing appropriate debt solutions to enable the tenant/leaseholder to make informed choices and maximising income wherever possible.

You will maintain clear and up to date information on databases and work with Kirklees Revenue & Benefits Teams, and the Department of Work and Pensions to encourage payment of claims and resolution of any identified issues.

**Please Note: A driving license is desirable for this post. If you do not hold a driving license, you will still be required to travel to be able to carry out the duties of the job.**

In addition to joining a great team, you will receive the following:

- A competitive salary of between £30,151 - £32,909 (pro-rata for part-time)
- Entry into the Local Government Pension Scheme, including Life Assurance.
- Generous holiday entitlement of 28.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays.
- Flexible working
- Access to a range of well-being support initiatives including but not limited to: an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted Kirklees Active Leisure (KAL) gym membership.- ***
***or phone: 01484 221000 and ask for ‘Recruitment’.- We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.**Closing date**

27 January 2023, 11:55 PM

**Important Information**:

- Housing Officer.pdf - 226KB
- Income Collection.pdf - 127KB

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