Chc Administrative Support

7 months ago


Rochdale, United Kingdom NHS Greater Manchester Integrated Care Full time

Taking telephone calls for the department, to use initiative to deal with phone calls in an efficient and confidential manner providing non-clinical advice and procedural guidance to members of the public and other healthcare professionals. To use diplomacy and conflict resolution skills to deal with difficult, aggressive, challenging and confrontational telephone calls on a daily basis Ability to deal with frequent distressing and emotional conversations over the telephone Minute taking at meetings, reproducing appropriate documents following meetings and distribution of papers. To deal with ad-hoc, non routine enquires. Ability to multi-task, as an urgent telephone request may require an immediate response.

To manage and prioritise own workload To support the Continuing Healthcare managers in relation to the National Framework for NHS Continuing Healthcare, dealing with routine cases on a daily basis, liaising with NHS England as well as scheduling contentious cases to Independent Review Panels. To work in line with NHS Englands guidelines and follow the National Framework guidance, implementing administrative procedures to ensure an efficient Continuing Healthcare Service To maintain office stocks of stationery and ensure office equipment is in working order. To assist the Continuing Healthcare Specialist Nurses in the Transformation and Delivery of care packages Undertaking administrative duties such as photocopying, faxing and scanning To carry out other appropriate delegated duties as required



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