Head of Product

4 weeks ago


Bristol, United Kingdom IVC Evidensia UK Full time

Posted on 23/11/2023

**Job Title: Head of Product**

**Location: Hybrid**

Healthier Pets = Happier Owners**We are looking for a Head of Product: Client Lifetime Value to join us on our mission. To find out if that’s you, continue reading...**

**What will you be doing?**
This role will be a collaborative leader across Product + Design + Engineering, using foundations of discovery and data-driven delivery, to build solutions that get our Veterinary clients and Pet Health Club members engaging with us in new ways and, help our clinic professionals deliver healthier outcomes to more pets. You will oversee the product strategy that will:- Develop a customer lifetime value strategy and business plan to map the path forward for the team-
- Drive an engagement plans for pet owners across all stages of pet ownership through their digital and IRL touchpoints-
- Develop and execute a data driven CRM product strategy to support our Marketing and in-clinic teams-
- Establish and track key performance indicators (KPIs) to measure product success, making data-driven decisions to optimize and improve the client experience-
- Support development of the Pet Health Club subscription product and other opportunities across our portfolio of products and services**What are you expected to bring to the team?**
- **Depth**: You’ve spent time (~8+ years) creating and shipping intuitive digital experiences, with the product impact experience to back it up
- **Domain**: Experience in Healthcare, Apps, Subscription products, Payment solutions, eCommerce, Martech/Marketing Channels strongly favored
- **Leadership**: Strong team leadership skills line managing and coaching a team of high performers
- **Strategy**: Experience defining and executing a product engagement strategy, which has driven customer lifetime value
- **Influence**: Experience in large/complex multinational organizations with a wide array of stakeholders (digital transformation a plus)
- **Data Skills**: CLTV analysis, product analytics, marketing channel / app growth marketing data skills, A/B testing, Pricing
- **Building**: You’ve driven the plan and execution of several successful products

**What will you get for your hard work?**- Competitive salary and annual bonus.-
- Loads of discounted products and services for your pets-
- Private medical insurance so the humans in the house stay healthy too.-
- 25 paid holidays plus your Birthday off.Regular cadence of team meet-ups, in person workshops and socials.-
- Endless streams of cute puppy and kitten photos. Like really, more than you could imagine. It’s literally your job**Who will you be working with?**

With digital hubs in London, Bristol, Marseille, and Stockholm, we are a remote-first team working together to shape a new era in pet health. We’re backed by some of the world’s leading investment groups and have operations over the UK, Europe and North America.
- On top of working closely with technology teams, you will engage closely with UK clinical and operational teams as well as growth Marketers.At IVC Evidensia, we’re on a mission to go beyond healthy for every pet
(and their owners). Modern Pet owners take their pet’s health seriously. They want products & services personalised to their needs, guiding them on their journey together, empowering them to be the best owner and giving their pets the best life. We are there for every moment of care, from those first steps at home together, great nutrition & hygienic medication, wellness checks and more. We are there with reassuring trusted advice, regular vaccinations, specialist health treatment, those big life emergencies and everything in-between. We have thousands of clinics and specialists across the UK, Europe and Canada, serving millions of happy pets every year, plus a wide range of pet services to turn our vision into reality.



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