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Tour Co-ordinator

3 months ago

Surrey, United Kingdom C&M Executive Recruitment Full time

**Tour Co-ordinator** - Homebased**
This award winning specialist tour operator have been operating special interest tours for more than 25 years and operate throughout the UK and to a range of worldwide destinations. They are now looking for a Tour Co-ordinator to join their small friendly team to ensure that all tours are planned and organised to the highest standard and deliver wonderful experiences for customers. Salary of £25k to £27k and fully homebased.

**Tour Co-ordinator - Role & Responsibilities**:

- To ensure all aspects of the tour programme are booked and confirmed with relevant suppliers.
- Work closely with product team in respect of any logístical and commercial details that may impact on the performance of the tour.
- Ensure budgets for all tour elements are adhered to.
- Contract all hotels, including guest overnights, and ensure contracts sent and database updated.
- Ensure flights are booked to ensure the best possible prices.
- Deal effectively with supplier driven changes, ensuring best possible outcome for customers and relay details of changes to customers in an efficient manner.
- Ensure special requests & extras relating to dietary, rooming and travel are clearly recorded, and booked with the appropriate supplier and conveyed to the tour staff.
- Ensure all tour documentation is delivered to tour managers and suppliers in a timely and accurate manner.
- Ensure all tours are health & safety compliant, ensuring all accommodation and local transport has been audited.
- Organise pre-tour briefings with tour leaders
- Participate in the Duty Officer rota.

**Tour Co-ordinator - Skills & Experience Required**:

- Experience in an operations or product role within the travel industry.
- Exceptional customer service skills
- Outstanding verbal and written communication skills
- Professional, highly organised with strong attention to detail.
- Ability to build strong supplier relationships
- Pragmatic approach to problem solving
- Ability to prioritise and manage workload

**Tour Co-ordinator - Additional Information**:

- Salary £25k to £27k depending on experience
- Fully homebased
- Monday to Friday 9 to 5
- On call responsibilities on a rota basis - paid in addition to salary.
- 25 days annual leave plus bank holidays