Clinical Administrator Crisis Resolution Home

2 months ago


Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full time

The role of the Clinical Administrator within the Crisis Resolution Home Treatment Team is an integral part of the whole administrative function and will provide a high quality and dedicated administration service to the multi-disciplinary staff team, performing particular tasks and duties as directed by the Team Administrator/Admin Co-ordinator and Admin & Buildings Manager.

The post holder will be expected to provide admin support to nominated individuals and/or parts of the service. It is essential that the post holder is able to exercise initiative suitable to the role and is fully supportive to other colleagues in the administrative team.
- Workload Management (Admin Inbox, phone calls and scanning)
- Being the lead for providing admin support for the Admin Inbox (appointment letters, uploading documents to Patient Information System etc)
- Booking/cancelling appointments and ensuring associated correspondence is accurate and timely
- Communication
- providing dedicated administration/secretarial support to all Clinical staff within the service
- General Admin/Other

We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It’s important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of.
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.

Principal duties

Workload Management
- Support the Home Treatment Team through day to day co-ordination of workload and activities on site.
- Deal with medical staffing requirements - e.g. setting up/managing clinics, facilitating access to systems etc.
- Take responsibility for, and lead any of the admin work that is required to support gaining accreditation in the service.
- Log all new inpatient referrals and remove discharged patients
- Book taxi’s record reason and approved by Senior Practitioner

Governance & Meetings Support
- Provide admin support for Home Treatment Leadership Team across North and South if required
- Organise meetings, booking rooms/venues, arranging hospitality etc.
- Prepare meeting notes/agendas and take minutes and/or action notes. Meetings may involve internal and external participants. Be sensitive to the issues under discussion in meetings.

Communication
- Audio/copy typing - this will include reports and dealing with highly confidential, potentially sensitive information about staff or service users.
- Prepare documents for external and internal distribution where appropriate.
- Produce regular routine information and reports under the direction of the Leadership Team.
- Set up and maintain efficient filing systems, electronic and paper. Manage a system to ensure prompt handling of correspondence and enquiries into the service.
- Dealing with enquiries to the team and liaising with service users, relatives and professionals from external agencies and the Trust.

General Admin/Other
- Operation of Insight patient information system to retrieve and record service user information.
- Completion of relevant e-forms on behalf of the Leadership Team as requested
- Maintain an electronic diary and appointment system for members of the Leadership Team as requested.
- The post holder will be expected to support and adhere to general building protocols in relation to health, safety and security.
- Be able to work between sites where required to help support the running of the service.



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