Out of Hours Customer Service Advisor

5 months ago

Rochdale, United Kingdom Careers with Agilisys Full time

**Out of Hours Customer Services Officer**

This can range from signposting customers to external agencies to pro-actively finding resolutions for residents within any of the Boroughs we support.

You will be working as part of an Out of Hours team and therefore will need to take a flexible approach to your working hours.
- Monday - Sunday from 5pm - 1am

Experience of handling calls on behalf of a local authority or a good understanding of housing/social care is desirable.

**Experience**:

- A good understanding of either Social Care services or the social housing sector is desirable but not essential
- A background in handling calls for either emergency repairs or social care would be an advantage
- Experience in handling Emergency calls and triage is also desirable but not essential
- Office administration experience
- Experience dealing with vulnerable/distressed callers in emergency situations.
- Excellence in maintaining a high standard of customer service professionalism under tense scenarios by callers who may be in the situation for the first time.

**Skills and Abilities**
- Literacy and numeracy skills.
- Computer literacy - ability to use multiple remote desktops and platforms.
- Interpersonal, organisational, and administrative skills.
- Ability to organise and prioritise workload to achieve deadlines in a fast-paced environment.
- Ability to investigate complex queries within set guidelines and follow set process led procedures.
- Ability and willingness to take a proactive approach to work and training needs.
- Ability to monitor own workload and process accurate information until completion.
- Commitment to equalities and the promotion of diversity in all aspects of working.
- Polite and professional sounding tone, ability to best progress the client's needs and expectations whilst remaining impartial and professional throughout.
- Ability and willingness to self-develop at a natural visibly progressing pace.

**Knowledge**
- Knowledge of the services provided by Agilisys OOH's and detailed knowledge of services provided by the team
- Knowledge of a range of IT systems
- Awareness of Data Protection and confidentiality issues
- Staff will be expected to have an awareness of working within guidelines and processes.

**Essential Qualifications or Skills required**: Verbal Communication & Telephony Skills, Listening, Data Entry Skills, People Skills, Customer Service, Attention to Detail, Professionalism & Multi-tasking.

**MAIN DUTIES & RESPONSIBILTIES**

1. To accurately record & maintain information using multiple systems/databases.

2. The ability to work unsupervised and be held accountable for all your actions.

3. Using training on services to make assessments based on information provided at first point of contact.

4. To escalate appropriate calls to specialist or Team Leaders where appropriate.

5. Maintain awareness of any updates regarding procedural changes.

6. To have a good understanding of GDPR to ensure this is being adhered to when exchanging information.

7. To utilise appropriate IT systems and processes to manage and record customer contacts and ensure appropriate information is collected.

8. To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time.

9. To take a flexible proactive approach to training on services to better your knowledge and expertise constantly and consistently.

**PERSON SPECIFICATION**
- Demonstrate competence in providing a high level of Customer Service and deliver a high standard of calls in a confident, professional & friendly manner
- Previous experience of working within a customer focused environment
- Demonstrate the ability to understand different procedures and retain information across a number of different campaigns.
- Knowledge of how local authorities or other large organisations operate.
- Experience of working within the housing or social care sector.
- Able to communicate clearly and openly displaying excellent listening skills at all times.
- Demonstrate ability to work and adhere to Customer Service Standards and Values.
- To work flexibly and co-operatively to ensure that operational service priorities are met.
- Able to prioritise work and meet deadlines under pressure

**What's in it for you?**
- Pension Scheme
- Health Insurance
- Being an Employee Owner as part of the EOT
- Life Assurance
- Flexible working
- Access to exclusive discounts and offers with a variety of retail providers through Agilisys "Perks at Work" scheme.

LI-AN1

  • Out of Hours Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom Agilisys Full time

    **OOH Customer Service Advisor - Rochdale Office** **Agilisys in partnership with Local Councils and Housing Associations** **F**ull time Equivalent salary - **£22**,800** Full Time (rising to £24,**800** through achieving key milestones)** Prorata dependent on Part Time hours.** **We are currently recruiting for two start dates**: **Wednesday 9**th**...

  • Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom HR GO Recruitment Full time

    **Customer Service Advisor** **Pay rate - £11.84** **Rochdale** **ASAP start!** **Hours: Full time working hours(37.5), Rotational 8am-4pm and 1pm-9pm, one weekend on and one weekend off, hybrid after training!** **What is in it for you?** - Free on site parking - Competitive hourly rate - Genuine career prospects - Hybrid working after training - On...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R4- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the first...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R6PSA- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ46R5- Job Type- Full time- Location- Rochdale, Greater Manchester, England- Salary- £26325-£29825 per annum**Job description**: **Service Advisor - Rochdale** Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join the team - As a Service Advisor you will the first...

  • Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom We Are BX2 Ltd Full time

    **We are recruiting for a Customer Service Advisor in Rochdale.** Working within a fast paced customer service, office environment! **Duties**: - Dealing with refund and customer issues - Finding products - Dealing inbound calls - General admin tasks Hours of work**:Monday to Friday 10am - 6pm (3:30pm on Friday)** Pay rate**:£10.42 per hour** - **For...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £29,250 basic (OTE £33,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several brands. They’re...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £28,500 basic (OTE £32,000 - £35,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several...

  • Service Advisor

    5 months ago

    Rochdale, United Kingdom Richard Abson Group Full time

    **Role - Service Advisor/Service Receptionist** **Salary - £28,500 basic (OTE £32,000 - £35,000)** **Location - Rochdale** Richard Abson Group are helping a prestige car dealership in Manchester, to find them a quality Service Advisor / Service Receptionist. The business is a well-known and reputable dealer group in the area, working with several...

  • UK Customer Service Advisor

    3 weeks ago

    Rochdale, Rochdale, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a UK Customer Service Advisor to provide excellent customer service and resolve queries efficiently for beBee Professionals.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide accurate product and service information.Resolve customer complaints and escalate when necessary.Process customer orders and manage account...

  • Temporary Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom Page Personnel Full time

    On-going temp role with the possibility of being made perm - Weekly pay and competitve pay rate **About Our Client**: Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction. As a Temporary Customer Service...

  • Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom Reliable Recruit Full time

    Reliable Recruit are looking to hire a permanent Customer Adviser to work out of our clients site in Rochdale **The work will involve**: - Processing Sales Orders - Dealing with Customer queries on various accounts - Liaising with external couriers and other departments to update customers on orders and deal with any issues - Sales development and upsell...

  • Customer Service

    5 months ago

    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 9pm** **£11.11 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale....

  • Customer Service

    5 months ago

    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **2 - 4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 10pm** **£11.28 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in...

  • Customer Service

    5 months ago

    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 9pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in Rochdale....

  • Customer Service

    5 months ago

    Rochdale, United Kingdom mpeople recruitment limited Full time

    **Customer Service Adviser** - **Rochdale** **2 - 4 Weeks Onsite Training followed by Hybrid Working Module** **Working Hours 37.5 Hours Per Week** **working 5 out of 7 days per week** **Shifts will fall between the hours of 8am - 10pm** **£11.84 per hour** Mpeople are currently seeking Customer Service Advisors on behalf of our client based in...

  • Temporary Customer Service Advisor

    5 days ago

    Rochdale, United Kingdom Page Personnel Full time

    The Temporary Customer Service Advisor will provide outstanding customer support, handle enquiries, and process orders within the retail industry. The role is based in Rochdale and requires excellent communication skills. Client Details Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are...

  • Customer Care Advisor

    5 months ago

    Rochdale, United Kingdom S4 Personnel Limited Full time

    **Ref: 1490** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £10.18 - £10.42** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of the temporary customer service...

  • Customer Service Advisor

    5 months ago

    Rochdale, United Kingdom Tetrosyl Limited Full time

    You must be a good communicator with strong attention to detail and a confident telephone manner, have order processing experience with a high level of customer service, good attention to detail, used to working at pace in a very busy office environment and can work as part of a lively team as well as using your own initiative. You will be able to...

  • Customer Care Advisor

    5 months ago

    Rochdale, United Kingdom S4 Personnel Limited Full time

    **Ref: 1748** **Job: Customer Care Advisor (Temporary to Permanent)** **Location: Rochdale** **Hourly Pay: £10.18 - £10.42 (to rise to £10.51 after 12 weeks)** A lovely customer care role, working in a team committed to delivering excellent customer service in a customer focused and friendly environment. If you are a successful and reliable member of...