Eame Senior Account Administrator

5 months ago

Solihull, United Kingdom Caterpillar Full time

**Career Area**:Marketing / Sales / Product Support**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**What you will do**

The main function of a **EAME Senior Account Administrator **is to interact with Caterpillar dealers to provide product support for Extended Protection (aftermarket) products and services such as quote and enrolment assistance and to handle training and complaints. Typically, you are responsible for determining the dealer’s issue, offer possible solutions and provide follow-up as needed.

**What you will be accountable for driving**:

- Resolve dealers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact dealers to respond to inquiries or to notify them of investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
- Experience in one of the following: customer service, sales, finance, or product support
- Ability to accurately document and record customer/client information.
- Ability to work independently and manage one’s time.
- Ability to track, organise, and manage large amounts of incoming work with accuracy
- Fluent in English both written and verbal
- Attention to detail and natural interpersonal skills.
- Experience of exposure with dealers.
- Degree in finance or insurance are a plus.
- Part qualified in ACCA, CIMA & ACA a plus.

**NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.**

**Flexible working arrangements will be considered for this role, in-line with the needs of the business.**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**About Cat Financial**

**Job Title**: EAME Senior Account Administrator

**Salary**:£29,800 - £36,000 depending on experience.

**Contract**:24 days annual leave increasing with service to 30 days, 9% Bonus paid quarterly, Flexible Buy In Benefits such as Private Medical, Health Care, Dental & Vision scheme and more, Share Scheme, Non-contributory Pension Scheme 8%, Private Medical Insurance, Dental and Vision Scheme, Life Insurance, On Site Parking

**Location**: Solihull, Birmingham - remote

**Hours**:Full Time - 37.50

**Travel**:up to 10-15% travel to include Global

**Relocation/Sponsorship**:Not supported with this role

**Closing Date**:August 15th

**Job Reference**:R0000215918

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

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Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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