Customer Service Assistant

2 months ago


Middlesex, United Kingdom A streetwear design & marketing company Full time

**Who are we?**

We are an ambitious and successful International streetwear design & marketing company seeking a Customer Service Assistant to work with our Warehouse team. We are a forward thinking company with a lot of energy and good team spirit.

**What’s the Job?**

An assistant to work in our very busy Customer Service team to help keep our customers happy. We will need you to do the following:

- Assisting with the management of the customer services and organising all customer services correspondence and courier exceptions
- Assisting with day to day running of the returns department; sorting and processing returns
- Fraud analysis and fraud prevention on the web-store
- Working closely with the courier to ensure all parcels are delivered on time and any issues resolved quickly.
- Liaising with staff, managers and field staff to ensure the above tasks are completed efficiently.
- Cleaning and helping to maintain the work area.
- And lots more exciting things

This role is full time, so we’ll need you on site, Monday to Friday for 35 hours per week.

**Who are we looking for?**

We’d like to find somebody with a passion for streetwear and an understanding of its customers. Somebody with experience of a customer facing role is preferable and ideally you’d already have some knowledge and experience of the processes listed above.

We need you to be a confident written and spoken communicator, have a keen eye for detail and be a multi-tasking, super-organiser. You will be responsible for a number of timeline reporting items, so you need to be able to deliver something on time.

Applications used in the role:

- Google environment - Gmail, Sheets, Docs, Calendar
- Microsoft - Excel, Word
- eCommerce Platform - Shopify

**What can we offer you?**

We will look after you and welcome you into our great working community. Apart from job satisfaction the company offers:

- A competitive salary to match your levels of expertise and experience
- Clothing allowance and discounts from our own brand
- Private Healthcare
- Pension
- Company sick pay

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£23,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Middlesex, EN3 4LE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Application deadline: 31/01/2023



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