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Student Support Officer
4 months ago
Location: Leeds, Leeds International Study Centre
Contract Type: Part Time - Permanent(22.5 hours per week)
**Salary**: up to £13,464 per annum
JOB OVERVIEW
Leeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University. You will be part of the Welfare and Learning Support Team within the wider Student Support Team atthe Leeds International Study Centre working with the existing Welfare and Learning Support Officers supporting the welfare and learning needs of students. You will need to be highly organised, with strong ICT skills and a background in student support, ideallywith international students.
KEY RESPONSIBILITIES
- Manage a caseload of high-level student welfare concerns for UK and home country students from across all groups.
- To provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services.
- To undertake bi-weekly welfare case conferences.
- Create and monitor Agreed Support Plans for students.
- To ensure effective case management of all welfare concerns and LDHD (Learning Differences, Health and Disability) students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
- To be the first point of contact for any member of staff who has a concern about the safety or wellbeing of a student.
- To monitor and support vulnerable students in their daily attendance, in line with centre policy.
- To ensure the safeguarding of students in line with centre policy, acting as a Deputy Designated Safeguarding Lead, and monitoring the out-of-hours emergency phone on a rota basis.
- To monitor daily attendance in line with the Student Whereabouts Policy.
- To assist in ensuring the well-being of under 18’s through the daily check-in process.
- To assist in ensuring the well-being of under 18’s through the daily check-in process.
- To assist, where necessary, in the delivery of Progression and Student Success tutorials
- To assist in organising and delivering student induction, including ensuring UKVI compliance requirements are met through document checks and data inputting.
- To foster productive relationships with internal and external stakeholders
- Any other duties as required by the Student Support Coordinator (Welfare and Learning Support), the Head of Student Support or the wider Senior Leadership Team
- To adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety.
ABOUT US
We are a global pathway provider in International Education, working collaboratively with over 50 universities worldwide, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider ofthe year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.
With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partnerswith high-quality outcomes across the higher education space.
ORGANISATIONAL COMPLIANCE
Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checkswith past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
