Employment Services Assistant/administrator

3 weeks ago


Beverley, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Employment Services Assistant/Administrator - Human Resources**
**Reference no: E Riding 5232610**
**Pay Rate: £11.18 per hour PAYE**
**37 Monday - Friday, normal working hours**
**This opening assignment is for 8 months**
**City: Beverley, Yorkshire** You will act as a point of contact in the provision of a high quality and responsive employment services advice centre. Principal Accountabilities:

- To act as the initial point of contact for all incoming telephone calls on matters relating to staff terms and conditions of employment, and policies and procedures. To respond to the majority of these contacts having first undertaken the necessary research, only filtering/directing calls to appropriate officers where necessary (excluding iTrent system admin queries)
- To act as the interface between customers (internal and external) in providing a high-quality employment advice centre in respect of all enquiries regarding pay and employment related queries (including recruitment and completion of third party claims)
- To provide an advice centre service to managers for advice and guidance with respect to policies and procedures
- To respond to queries and give advice in respect of pay matters from employees and liaise with the Employment Services Transactional Team where necessary
- To implement the pay and HR implications of the Total Pay and Reward Strategy and processing approved Decision Records including changes to terms and conditions, and maintaining accurate records, to ensure the integrity of the I Trent system whilst liaising with the Employment Information Team
- To provide a timely system for dealing with the appointment process, including issuing/amending statements of main terms as required

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Essential criteria**:

- Knowledge of employment terms and conditions, and pay legislation
- Awareness of Data Protection Act and other relevant Codes of Practice
- Good level of education to GCSE/NVQ or equivalent experience.
- Experience of dealing with customers by telephone and correspondence
- Experience of complaint handling/resolution
- Excellent interpersonal and customer care skills
- Able to work accurately and under strict deadlines
- Ability to work under own initiative, using problem solving skills.
- Ability to deal with sensitive situations using tact, diplomacy and confidentiality
- Ability to exercise judgement and make decisions
- Ability to manage competing priorities and demonstrate excellent organisational and time management skills

**Desirable criteria**:

- Knowledge of local government terms and conditions of employment
- Knowledge of local government and Council policies and procedures
- Knowledge/experience of call centre/call handling software
- Experience of working in a Pay/HR environment
- Knowledge of income tax, NI, SSP, maternity pay etc.

**Job Ref: E Riding 5232610**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.



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