Receptionist - Justin Gardener House

6 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We are currently seeking a full-time Receptionist within our 'Reception Hub' based in Justin Gardner House at Hellesdon Hospital.
The Unit comprises of a PICU (Psychiatric Intensive Care Unit) 10 bedded ward and a Blended MSU/LSU Secure Service, which is 16 beds. Both wards support woman with various mental health and personality disturbances.

This is a substantive, 37.5 hours per week, in the reception area of the Unit, with working hours between 06:30- 21:30 7 days a week.

Shifts are split into Early shifts, Late shifts and Long days.

We are looking for a positive and welcoming individual, who will make the initial contact with the unit a memorable one. You will be the first and last contact with any visitors, carers and professionals.

**Main duties of the job**:
You will be the first experience within the Unit and will be expected to demonstrate effective teamwork skills. The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.

The demand required may vary and there will be periods of a slower pace compared to some periods of high acuity. Depending on the time, day and the current admissions that are being supported.

You are also required to complete day to day operational tasks such as alarm testing, issuing badges, logging maintenance work and basic admin skills.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be desirable. Knowledge of the Trust system Lorenzo would be an advantage not mandatory.

**Working for our organisation**:
Benefits are:

- NHS pension
- comprehensive list of training programmes
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
Please see the attached job description which gives an in-depth insight into what this role entails.

**Person specification**:
**Experience**:
**Essential criteria**:

- Experience of working in a busy reception / office environment

**Desirable criteria**:

- Data inputting / similar work

**Qualification**:
**Essential criteria**:

- NVQ 2 Customer Service or Equivalent qualification or experience

**Desirable criteria**:

- Knowledge of Trust’s electronic records

**Knowledge**:
**Essential criteria**:

- Microsoft packages
- Data inputting

**Desirable criteria**:

- Knowledge of Clinical and Patient Administration Systems.

**Other**:
**Essential criteria**:

- Able to work flexibly
- EQUAL OPPORTUNITIES_Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief._
- As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying._
- DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB) _
- Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so._
- The Trust has now introduced a DBS Update Service which is a contractual req

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