Medical Receptionist/administrator

2 weeks ago

Belfast, United Kingdom BELFAST SKIN CLINIC Full time

**BELFAST SKIN CLINIC**

**JOB DESCRIPTION**

**JOB TITLE RECEPTIONIST/ADMINISTRATOR (NHS WAITING LIST INITIATIVE)**

**RESPONSIBLE TO NURSE MANAGER**

**ACCOUNTABLE TO BUSINESS MANAGER**

**JOB PURPOSE**
- TO WORK EFFICIENTLY WITH THE MULTIDISCIPLINARY TEAM WITHIN THE BELFAST SKIN CLINIC TO PROVIDE AN EXCELLENT ADMINISTRATION SERVICE TO ALL PATIENTS, VISITORS, STAFF AND VISITING CONSULTANTS.
- TO ENSURE COMPLIANCE WITH RQIA MINIMUM STANDARDS AND INDEPENDENT HEALTHCARE REGULATIONS (NI 2005)
- TO WORK CLOSELY ON THE NHS WAITING LIST INITIATIVE, ENSURING EXCELLENT ORGANISATION AND CLOSE COMMUNICATION WITH COLLEAGUES, PATIENTS, AND NHS TRUSTS.

**MAIN DUTIES AND RESPONSIBILITIES**
- Meet and greet all patients and visitors to the facility in a welcoming and friendly manner
- Ensure all visitors sign into the visitors register
- Deal with all telephone enquiries in a professional, efficient manner and redirect all calls to the appropriate person
- Maintain all patient records, results, correspondence and log all communications onto the clinic’s computerised system e-clinic
- Scanning all patient documentation with accuracy onto e-clinic
- Booking new patient consultations, review and dressing appointments for the consultants and nurses
- Rescheduling appointments as required
- Photocopying as required
- Liaise in a professional manner with GPs and other external Healthcare Providers
- Cover for and assist other staff members as required
- Complete any other duties as assigned by the Management Team
- Participate in staff meetings in a positive and constructive way
- Be willing to undertake further additional or specific training as directed by the Management Team
- Maintain personal and professional responsibility to report abuse or poor practice to Management that may affect a safe environment for any patient, visitor or staff member

**Equipment**
- Ensure any broken or faulty equipment is removed from use and marked as out of action. Notify Nurse Manager as soon as possible
- Maintain, monitor, control and order stock as directed, reporting any deficits required urgently
- Maintain general tidiness and cleanliness of all areas
- Maintain cost effective use of all supplies and avoid unnecessary waste
- Report any incidents, breaches of misuse of equipment or incorrect waste disposal and document accurately

**Information Governance**
- Ensure all information is accurate and handled legally, securely, efficiently and effectively within the Data Protection legislation
- Respect the confidentiality of any information you may come into contact with
- The unauthorised use or disclosure of information will be considered a serious disciplinary offence

**Health and Safety**
- Take responsibility for your own Health and Safety and that of others who may be affected by your acts or omissions
- Ensure statutory regulations for Health and Safety, codes of practice, clinic policies and local rules are adhered to
- Report any incidents or near misses according to clinic policy and HSE requirements

**JOB SPECIFICATION**

**ESSENTIAL**

**DESIRABLE**

**QUALIFICATIONS**

MINIMUM 5 GCSE’S OR EQUIVALENT (INCLUDING MATHS AND ENGLISH)

ICT AND TYPING QUALIFICATIONS.

AUDIO TYPING OR MEDICAL SECRETARY QUALIFICATIONS CONSIDERED AN ADVANTAGE

**EXPERIENCE**

AT LEAST 2 YEARS RECENT EXPERIENCE IN A BUSY HEALTHCARE RECEPTIONIST/ADMIN POSITION DEALING WITH THE PUBLIC

EXPERIENCE IN A PRIVATE HEALTHCARE FACILITY, WORKING KNOWLEDGE OF WAITING LIST INITIATIVE CLINICS AND GP OUT OF HOURS CONSIDERED AN ADVANTAGE

**PERSONAL QUALITIES**

ABLE TO DEMONSTRATE EXCELLENT VERBAL AND WRITTEN COMMUNICATION,

TEAM WORKER WITH A COLLABORATIVE APPROACH, WELL ORGANISED AND EXCELLENT TIME KEEPER, ABILITY TO USE OWN INITIATIVE, MOTIVATED,

UNDERSTANDING OF ACCOUNTABILITY, ENTHUSIASTIC AND COMMITTED

EXCEPTIONAL IT SKILLS AND COMPETENCIES

THIS JOB DESCRIPTION AND JOB SPECIFICATION IS INTENDED TO BE A GUIDE AND WILL BE SUBJECT TO REVIEW BY MANAGEMENT AS REQUIRED.

ALL STAFF ARE REQUIRED TO BE HIGHLY CONFIDENTIAL, FLEXIBLE WITH OTHER DUTIES AS DIRECTED AND SHOW GOOD USE OF OWN INITIATIVE AT ALL TIMES

**MANAGER POSTHOLDER**

NAME
.NAME

SIGN
- .
SIGN

DATE
DATE

**Job Types**: Full-time, Permanent

**Salary**: £12.00 per hour

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Belfast, BT9 5JQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 2 years (required)

Work Location: In person

Reference ID: Admin 08/23
Expected start date: 02/10/2023

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