Service Team Leader
5 months ago
Reference: HLacs1141
Location: Oxford
**Salary**: £50,000 - £60,000 per annum
The successful **Service Team Leader **will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers.
The role will include but no limited to:
- Monitoring and optimizing personal stock levels of staff
- To ensure that all reporting tasks including compiling statistics and presentations are met
- Resource planning and monitoring productivity of employees
- Coaching employees to understand and follow given service processes and procedures
- Escalate issues in connection with customer complaints exceeding deadlines and other critical occurrences.
- Communicate and cooperate with the Service Management T-EU, with other department, with manufacturers and suppliers.
To be successful in this role of **Service Team Leader **we would love to speak to anyone who has experience of:
- Life Science domain knowledge
- Ability to recognize and solve potential problem areas demonstrating business safety and integrity
- Ability to communicate and understand the needs of the internal and external clients
- Ability to work well under pressure
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