Service Team Leader

5 months ago

Oxford, United Kingdom Chris Lewis Group Full time

We are seeking a highly motivated and experienced Customer Service Team Leader to join our reputable 30years in business fire and security installation company. As the Customer Service Team Leader, you will be responsible for overseeing the customer service department, ensuring the delivery of exceptional service to our clients. You will lead a team of customer service representatives, providing guidance, support, and training while maintaining a high level of professionalism and efficiency. Your role will be instrumental in fostering positive customer experiences and promoting the company's reputation for excellence. You will lead by example.

**Key Responsibilities**:
1. Team Leadership:

- Manage and mentor a team of customer service representatives, providing guidance, training, and performance evaluations.
- oster a positive work environment, promoting teamwork, motivation, and professional growth.
- Set clear performance objectives using company KPI’s, monitor progress, and provide constructive feedback to team members.
- Promote a customer-centric culture within the team, emphasizing the importance of delivering exceptional service.

2. Customer Service Management:

- Oversee the day-to-day operations of the customer service department, ensuring efficient handling of customer inquiries, requests, contract / project administration and complaints.
- Develop and implement customer service policies, procedures, and standards to optimize customer satisfaction.
- Monitor and analyse customer service metrics, such as response time, call / ticket resolution, and customer satisfaction ratings, to identify areas for improvement.
- Resolve escalated customer issues in a timely and satisfactory manner, maintaining a high level of professionalism and empathy.

3. Customer Relationship Management:

- Build and maintain strong relationships with key customers, acting as a point of escalation for complex issues or special requests.
- Collaborate with other departments, such as sales and operations, to ensure seamless customer experiences throughout the installation process.
- Conduct regular customer satisfaction surveys and gather feedback to identify trends, implement improvements, and enhance overall customer satisfaction. 4. Process Improvement:
- Work with our Customer Success Manager to continually evaluate existing customer service processes and identify opportunities for improvement to Senior management.
- Propose and implement strategies to streamline workflows, increase efficiency, and enhance the overall customer experience.
- Develop and deliver training programs to enhance the skills and knowledge of customer service representatives.

5. Reporting and Documentation:

- Maintain accurate records of customer interactions, inquiries, complaints, and resolutions using company CRM.
- Prepare regular reports on customer service activities, performance metrics, and trends for management review.
- Provide insights and recommendations based on data analysis to drive improvements in customer service operations.

**Qualifications/Knowledge**:
Qualification in business administration, customer service management, or a related field (preferred).

Proven experience in a customer service leadership role ideally within the fire and security installation industry.

Strong leadership and people management skills, with the ability to motivate and inspire a team.

Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders.

Excellent problem-solving skills and the ability to handle difficult customer situations with tact and professionalism. In-depth knowledge of customer service principles, practices, and strategies. Strong analytical and reporting skills, with the ability to interpret data and provide actionable insights. Flexibility to work in a fast-paced environment and adapt to changing priorities.

**Why work for Chris Lewis?**:

- Attractive salary
- Annual leave increasing with service, plus bank holidays
- Auto Enrolment Pension with contribution
- Reward and Recognition Platform

  • Service Team Leader

    5 months ago

    Oxford, United Kingdom ACS Performance Full time

    Reference: HLacs1141 Location: Oxford **Salary**: £50,000 - £60,000 per annum The successful **Service Team Leader **will have a varied & dynamic role, responsible for managing a team of approximately 10 service engineers. The role will include but no limited to: - Monitoring and optimizing personal stock levels of staff - To ensure that all reporting...

  • IT Service Desk Team Leader

    2 months ago

    Oxford, United Kingdom CV-Library Full time

    IT Service Desk Team Leader Oxford £40,000 to £50,000 + Benefits Are you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment. As the IT Service Desk Team Leader,...

  • IT Service Desk Team Leader

    2 months ago

    Oxford, United Kingdom Applause IT Recruitment Ltd Full time

    IT Service Desk Team Leader Oxford£40,000 to £50,000 + BenefitsAre you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.As the IT Service Desk Team Leader, you will oversee...

  • Team Leader

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Gather & Gather Full time

    {"title": "Team Leader", "subtitle": "Join our team at Gather & Gather", "content": "We are seeking a highly motivated and organized Team Leader to join our team at Gather & Gather. As a Team Leader, you will be responsible for running shifts, organizing staff, and ensuring excellent customer service levels.Key responsibilities:Run shifts in charge of the...

  • Team Leader

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Gather & Gather Full time

    {"title": "Team Leader", "subtitle": "Join our team at Gather & Gather", "content": "We are seeking a highly motivated and organized Team Leader to join our team at Gather & Gather. As a Team Leader, you will be responsible for running shifts, organizing staff, and ensuring excellent customer service levels.Key responsibilities:Run shifts in charge of the...

  • Customer Service Team Leader

    5 months ago

    Oxford, United Kingdom Chris Lewis Group Full time

    We are seeking a highly motivated and experienced Customer Service Team Leader to join our reputable 30years in business fire and security installation company. As the Customer Service Team Leader, you will be responsible for overseeing the customer service department, ensuring the delivery of exceptional service to our clients. You will lead a team of...

  • IT Service Desk Team Leader

    5 months ago

    Oxford, United Kingdom HOLT EXECUTIVE Full time

    South East, Oxfordshire, Oxford, UK - Competitive - Permanent - V-32552 Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require an **IT Service Desk Team...

  • Team Leader

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Gail's Bakery Full time

    Team Leader - OxfordAs a Team Leader at GAIL's, you will be responsible for leading a team to success and delivering our products to a high standard. You will be a positive role model, organised, and clear in your communication to maximise your team's potential.We are looking for a Team Leader who has a passion for supporting and developing others. You will...

  • Team Leader

    4 weeks ago

    Oxford, Oxfordshire, United Kingdom Gail's Bakery Full time

    Team Leader Opportunity at GAIL's BakeryWe are seeking a motivated and organized Team Leader to join our team at GAIL's Bakery in Oxford. As a Team Leader, you will be responsible for leading a team to success, supporting and developing others, and delivering our products to a high standard.Key responsibilities include:Leading a team to achieve sales and...

  • Team Leader

    5 months ago

    Oxford, United Kingdom Williams Lea Full time

    **Team Leader** **Job title**: Team Leader **Salary**: £34,000 per annum **Location**: Spires House | 5700 Oxford Business Park South, Oxford, OX4 2RW **Contract**: Permanent, full time **Hours**: 37.5 hours per week **Shifts**: Monday through Friday 8:30am - 5:00pm **Break details**: 1-hour unpaid **Work model**: In person **Williams Lea seeks a...

  • Team Leader

    5 months ago

    Oxford, United Kingdom Williams Lea Full time

    Team Leader Job title: Team Leader **Salary**: £31,000 per annum Location: Spires House | 5700 Oxford Business Park South, Oxford, OX4 2RW Contract: Permanent, full time Hours: 37.5 hours per week Shifts: Monday through Friday 8:30am - 5:00pm Break details: 1-hour unpaid Work model: In person Williams Lea seeks a Team Leader to join our...

  • Team Leader

    5 months ago

    Oxford, United Kingdom GAIL's Bakery Full time

    Full-time Fully Flexible Team Leader vacancy at GAIL's. If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a positive role...

  • Team Leader

    5 months ago

    Oxford, United Kingdom GAIL's Bakery Full time

    Full time fully flexible Team Leader vacancy at GAIL's Summertown. If leading a team to success makes you smile and puts a spring in your step, then please read on! We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and **developing others**. You should be motivated by **taking charge** and want to be a...

  • Team Leader

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom GAIL's Summertown Full time

    Are you a natural leader with a passion for developing others? We are seeking a Team Leader to join our GAIL's Summertown team, where you will have the opportunity to take charge and make a real impact.As a Team Leader, you will be responsible for leading a team to success, supporting and developing your colleagues, and delivering our products to a high...

  • IT Team Leader

    2 months ago

    Oxford, United Kingdom Applause IT Recruitment Ltd Full time

    IT Service Desk Team LeaderOxford£40,000 to £50,000 + BenefitsAre you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.As the IT Service Desk Team Leader, you will oversee...

  • Team Leader

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom Gail's Bakery Full time

    Team Leader - OxfordAt GAIL\'s, we are seeking a motivated Team Leader to join our team. As a Team Leader, you will be responsible for leading a team to success, supporting and developing others, and delivering our products to a high standard.You will be a positive role model, organised, and clear in your communication. With no day being the same, you will...

  • Team Leader

    1 month ago

    Oxford, Oxfordshire, United Kingdom GAIL's Summertown Full time

    Are you a natural leader with a passion for developing others? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Team Leader at GAIL's Summertown who can take charge and be a positive role model for their team. As a Team Leader, you'll be responsible for supporting and developing your team members, ensuring they...

  • Team Leader

    6 months ago

    Oxford, United Kingdom Fusion Lifestyle Full time

    **We are now hiring Team Leaders at Barton Leisure Centre** Are you looking to develop in your Leisure Career? Do you have transferable skills and are you looking to work in a rewarding industry that brings health and wellbeing to your community? **Then we have the role for you!** **Who We Are**: Fusion Lifestyle has the mission to bring health and...

  • Team Leader

    5 months ago

    Oxford, United Kingdom Fusion Lifestyle Full time

    **We are now hiring Team Leaders for our Oxford Contract** **Barton Leisure Centre (OX3 8GA)** **Ferry Leisure Centre (OX2 7DP)** **Hinksey Outdoor Pool (OX1 4PX)** **Leys Pools and Leisure Centre (OX4 6JL)** **Oxford Ice Rink (OX1 1RQ)** Are you looking to develop in your Leisure Career? Do you have transferable skills and are you looking to work in a...

  • Team Leader

    3 weeks ago

    Oxford, Oxfordshire, United Kingdom GAIL's Summertown Full time

    As a Team Leader at GAIL's, you will be responsible for leading a team to success and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the same, you must be organised and clear talking to maximise your teams' potential and to deliver our products to a high standard.We are looking for Team...