Housing Officer

3 weeks ago


Waltham Forest, United Kingdom CRA GROUP LIMITED Full time

1-2 months contract with London Borough of Waltham Forest Council_

**Job Summary**:

- To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community.
- To work with partners and statutory agencies to ensure that breaches of the tenancy agreement are acted upon and corrected using all types of enforcement action.

**Sample of Key Duties/Accountabilities**:

- To deliver a responsive customer focused housing management service to residents and prospective residents.
- To encourage greater resident participation and sustainability of communities by working with the Inclusion and Engagement Team and other housing colleagues.
- To work with other housing officers to identify, learn from and produce action plans to resolve housing issues.
- To represent Waltham Forest Housing to residents, members of the public and outside agencies and form effective working relationships and use the opportunity to increase the perception of others of the value of Waltham Forest Housing.
- To identify residents with support requirements (including elders, people with disabilities, drug & alcohol issues and mental ill health) and referring them to appropriate voluntary and statutory agencies. To liaise closely with agencies providing support services to maintain a high quality and efficient and practical service to residents. Representing the Company at case conferences as required preparing action plans to support vulnerable tenants and undertake regular monthly visits.
- To process casework ensuring legislation and agreements are used to resolve contentious situations. To implement legal proceedings including those relating to anti-social behaviour and other breaches of tenancy as agreed by the Housing Manager, attending court, preparing reports, taking vacant possession of and securing properties.
- To carry out duties with due regard to the provisions of Health & Safety Legislation and Fire
- Safety regulations including regular inspections as directed.

**Essential Experience Required**:

- Experience of housing management applied in a multi-cultural environment.
- Able to manage a complex workload and demonstrate experience of using the various tools to deal with tenancy breaches.
- Experience of consistently delivering to agreed objectives.
- Knowledge of current housing and public sector issues.
- Able to balance the needs of all key stakeholders and the ability to explain complex decisions taken by the service in a clear and concise manner.**Essential Qualifications Required**:

- Numeracy and literacy qualification e.g., GCSE English and Maths or equivalent.
- Relevant professional qualification
- The closing date for this position is _**_ASAP_



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