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New Sales Technical Support

2 months ago

Glasgow, United Kingdom Volvo Group Full time

New Sales Technical Support

**Location**:Glasgow, GB, ML3 0ED**Position Type**:Professional- Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.**New Sales Technical Support - Data & Energy Performance Support**

**Onsite - North & Scotland - Occasional Travel**

Volvo Truck & Bus is a world-leading Truck and Bus manufacturer, committed to driving progress and shaping the future landscape of sustainable transports. An exciting opportunity has arisen for a motivational, innovative, analytical, and versatile individual to join the New Vehicle Sales Department as a New Sales Technical Support with expertise in digital data analysis.

As a New Sales Technical Support, you will gain insight into all areas of New Truck Sales, building relationships and receiving world class training to suit your needs and development objectives. You will work alongside the TSE’s and New Truck Sales Admin teams, growing your knowledge of the business whilst contributing to a high performing team. You should have a passion for learning new skills and a desire to advance your career, perhaps working towards becoming a Truck Sales Executive in the future. With a passion for data and analysis your contribution will be invaluable in assisting and supporting the product, team, and customers.

**Responsibilities**
- Actively support the TSE’s in promoting electric truck sales.
- Develop reporting on product information and updates, ensuring all TSE’s have all relevant information at their fingertips for optimizing electric sales.
- Build effective partnering relationships with TSE’s and complete joint customer visits to support TSEs with technical data and specifications.
- Report KPI’s for the team, market share analysis, training and development and connect issues.
- Network within the region, with customers and the wider industry to showcase what good looks like and celebrate success.
- Innovate and recommend opportunities for improvement through actionable insights for customer journeys, available through ERS and compatibility.
- Optimise the use of CONNECT to enhance our customer experience whilst supporting sales, set up and maintenance. Monitoring, analysing, and improving performance.
- Support the future of sustainable transport by developing the customer charging offer and assisting with infrastructure.
- Plan, co ordinate and play an active role in EV event days.
- Develop and deliver handover training incorporating fuel/energy efficiency driving to improve truck performance.
- Support aftermarket teams in technical fault finding through system intelligence.
- Enhance and support customer trucks through energy reports and analysis.
- Establish objectives in your Business Area aligned to our 2025 strategy and overall vision.
- Any other duties that may be reasonably requested by your manager.

**Education & Experience**
- Pro-active and a self-starter
- Excellent communication skills with an ability to challenge and give feedback across all levels
- Enthusiastic with a willingness to learn and a passion for progression
- Calm and Effective under pressure with a pragmatic and open approach
- Understanding of GDPR and experience working with confidential and sensitive data

**Personal Qualities**
- Innovative
- Adaptable
- Detail Orientation
- Continuous Improvement Mindset
- Critical Thinking
- Results Focus**Who we are and what we believe in**-
- At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.**Job Category**:Sales & Services**Organization**:Volvo Trucks**Travel Required**:No Travel Required**Requisition ID**:5690**View All Jobs**

**Do we share the same aspirations?**

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to gr