Money Advice Caseworker

3 weeks ago


Manchester, United Kingdom Citizens Advice Full time

**Position**: Money Advice Caseworker

**Location**: Manchester, M1 3HZ

**Closing date**: 18 January 2023

**Role details**:
Job title: Money Advice Caseworker

Location: Manchester, M1 3HZ

**Salary**: £27,832

Salary pro rata: Yes

Hours per week: 22.5 - 37.5

Type of contract: Permanent

Closing time: 10:00

Interview date: 24th January 2023

We’ve recently secured significant funding from the Money and Pensions Service to provide an England-wide phone and digital advice service for at least the next 3 years. The service is free to clients struggling with debts and will offer a full range of support helping clients find a way forward with their debts. As households struggle with the cost of living crisis this new service will be essential and will deliver impactful outcomes making a tangible difference to people’s lives.

You will join our existing team of experienced Caseworkers who will deliver the service in collaboration with 8 other local Citizens Advice around the country, working together as one contact centre to help almost 200,000 people per year.

We are seeking to appoint experienced and competent Money Advice Caseworkers to deliver face to face, telephone and digital advice to clients. Successful applicants will have:

- A detailed working knowledge of money advice casework with an ability to satisfy the Money Advice Standards of Competence at caseworker level or above.
- Excellent communication and interpersonal skills, including the ability to liaise and communicate effectively with clients, third parties and colleagues at all levels.
- Experience of working without close supervision with ability to work to deadlines and to manage time effectively using a target based casework system.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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