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Community Adviser or Trainee Community Adviser

4 months ago

Greater Manchester, United Kingdom Citizens Advice SORT Group Full time

Community Adviser
Greater Manchester

The Company

Citizens Advice SORT Group is a growing and ambitious organisation determined to deliver the highest quality services to the communities we serve. We are leading providers of information, advice and casework services and support tens of thousands of clients every year.

The Benefits
- Salary of £18,806 - £20,903 (Trainee) £21,431-£23,455 (Qualified)
- 30 days’ annual leave, plus bank holidays
- 3% employer pension contribution
- Salary sacrifice scheme
- Perks and savings scheme
- Mental health and wider wellbeing support
- Learning, development and growth opportunities

If you’re a results-oriented customer service professional with a track record of delivering social welfare advice, this is the ideal role to take your next step with our organisations.

Working within this fantastic partnership, this is an excellent opportunity for you to help people find a way forward, whoever they are, whatever their problem.

The Role

As a Generalist Adviser, you will help a range of people by providing outstanding information, advice and guidance primarily around welfare benefit, money, energy, housing and/or immigration law. The role will primarily be based in community locations.

You will identify and confirm clients’ needs, signposting or referring them to the appropriate services as necessary.

**Furthermore, you will**:

- Maintain detailed case records in line with quality and organisational policies and practices
- Research relevant information from credible sources
- Proactively assist with communications and campaigns
- Keep up to date with all relevant legislation, policies and procedures

About You

**To be considered as a Generalist Adviser, you will need**:

- Experience in delivering outstanding customer service whilst writing and maintaining detailed case records
- An understanding, ideally experience, of Social Welfare Law advice in either Welfare Benefit, Money, Energy, Housing and/or Immigration law
- Experience of interviewing clients using sensitive listening and questioning skills
- The ability to research, analyse and interpret complex information and produce clear reports

Experience of working with clients who present in crisis situations would be highly beneficial.

The closing date for this position is 6th January 2023.

Other organisations may call this role Support Adviser, Customer Service Adviser, Customer Support Adviser, Customer Support Rep, Customer Care Adviser, Benefits Adviser, Social Welfare Adviser, or Customer Service Executive.

Webrecruit, Citizens Advice SORT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.