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Student Support and Wellbeingofficer
5 months ago
**Student Support and Wellbeing Officer Job Description**
Waltham International College is a provider of Higher and Further Education for adults that aims to integrate the talents of its students with their visions and aspirations to support them in their success.
A position has become available for a Student Support and Wellbeing Officer at the Birmingham Campus for an enthusiastic and motivated individual. You help to manage all aspects of student Support services, including but not limited to providing mental health support, and supporting student academic progression. This is a student-focused role and will require a level of service to students and external stakeholders. You will work closely with the Head of Higher Education, Head of Registry, Academic Lead and the Administration Supervisors. While ensuring the efficiency and effective delivery in accordance with the College’s strategies and policies which influence leading-edge practices.
**Reporting to the Student Support and Wellbeing Lead**
**Location**:Board Street, Birmingham, B1 2HF. Occasional travel may be required
**Salary**:Competitive
**Contract**:Full time 40 hours a week and permanent role, weekend work
**Qualifications/Experience**:
- Degree essential or equivalent
- Excellent communication skills, both written and verbal
- Strong team player
- Wellbeing/Student Support Experience within an educational environment Desirable
- Enhanced DBS
**Benefits**
Staff Social Events, including sports and games night
28 days holiday Pro Rata
Annual Salary Reviews
Career Development Support
**Duties**
1. Point of contact for all student welfare enquires
2. Ensure to maintain the student experience
3. Support Students throughout their academic journey
4. Support independent, and successful learners to become career ready
5. Use of communication skills and practice patience to build report with students and respond appropriately
6. Working with the Student Support and Wellbeing Lead to ensure students are safeguarded while enrolled with the college.
7. Working with the Student Support and Wellbeing Lead to arrange staff training for well-being.
8. Working with all students who have been referred or self-referred for additional mental health and emotional support. Whether by supporting them to refer to a specialist agency or providing them with a safe space they can talk.
9. Providing ongoing emotional and mental health support for students and staff who have been identified as needing the support. This includes regular face-to-face meetings and telephone contact.
10. Signposting students to relevant internal and external agencies for matters arising that cannot be dealt with in student support.
12. Arranging and delivering workshops for students on well-being concerns. This includes and not limited to MH, time management, healthy relationships and prevent.
13. Overseeing student well-being at the other campuses and having regular supervision with the student support worker where required.
14. Providing reports for relevant board meetings and attending meetings in relation to student support.
15. Work closely with internal departments with students who are at risk and make alternative arrangements for them to continue their studies.
16 Work with the registry team to identify students who may be struggling with attendance and who may require additional support.
17. Create a safe place for both students and staff to be able to discuss any concerns they may have.
18. Continue to break down the barriers to mental health and allow open discussions in a safe environment.
19. Liaise with LTU in relation to high-risk students
20. Review new ways of working and dealing with Safeguarding and mental health concerns
21. Communicate as the first point of contact with all student Representatives and maintain all records relating to the students’ reps
22. Management and maintenance of monthly Rep meetings
23. To work with Tutors to identify individuals who may require support
23. To arrange and implement regular one-to-one reviews with learners
24. Maintain and improve student stratification levels via Student Satisfaction Surveys
25. Able to drive the development of the team and self via active CPD
26. Excellent knowledge and use of MS programmes and database systems
**Person Specification**
- Ability to manage time effectively
- To prioritize workload
- To work as a team and individually
- To undertake training as required
- Effective communication, written and verbal across stakeholders
- Excellent organisational skills
- Attention to detail
- Customer Service Skills
- The capacity to work professionally and quickly under stress and with tight deadlines.
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- Casual dress
Schedule:
- Day shift
- Every weekend
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Experience working w
