Student Support Specialist

3 weeks ago


Birmingham, Birmingham, United Kingdom Online Education Services Full time
About Online Education Services

We're a global leader in online education, dedicated to enhancing lives through education and delivering powerful learning experiences.

Our mission is to transform the student experience through innovation and collaboration. We're passionate about working with universities to elevate student experiences in the digital era.

The Opportunity

We're seeking a Student Support Advisor to join our team on a 4-month fixed-term contract. As a key member of our support team, you'll be the first point of contact for students via phone, email, and web chat, providing general academic advice, emotional support, and technical assistance.

You'll work closely with our team to provide proactive support to encourage and improve student engagement and progression. Your deep understanding of university policy, procedure, and regulations will be essential in helping students overcome barriers to success.

Requirements
  • An authentic and empathetic approach to supporting students
  • Previous experience in a support role, providing excellent support to end-user customers
  • A minimum Bachelor's degree is preferred
  • Excellent communication and people skills
  • A solution-focused approach with a proactive attitude to supporting customers
  • Availability for different shift patterns
What We Offer
  • A competitive salary of £23,000 - £26,000
  • A 35-hour working week, within a flexible working environment
  • 25 days of annual leave + Bank holidays (pro rata for contract period)
  • A genuine focus on student success
  • Opportunities for career growth and development


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