Credit Control Assistant

4 weeks ago


Marlow, United Kingdom Techtronic Industries - TTI Full time

TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerfulbrands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.

Here at TTI UK based in Marlow, Buckinghamshire, we are looking for an enthusiastic Credit Control Assistant to assist in the daily functions of the credit control department and all aspects of accounts receivable.

You will be responsible for building strong relationships with customers to ensure the smooth running of accounts and closely working with members of the Finance team and other departments.

This is a full time role working Monday to Friday (37.5 working hours per week) with the option of 2 days working from home (once trained within your role).

Main Responsibilities:
Allocation of receipts including;
- Entering deductions under the correct TTI process using codes provided by Company policy.
- Following up on deductions; requesting copy debit notes and ensuring these are passed to the correct person or Department for resolution.
- Creating and administering Customer Chasing Schedules;
- Contact customers to chase payment on invoices in a timely manner.
- Build relationships with AP teams / Sales internally on all customers.
- Chase queries through to resolution.

3. Process Order Hold report;
- Review orders which are on hold assessing whether orders should be released or escalated.
- Creating forms for approval of order release as necessary.

4. Assist in the creation of the weekly cashflow forecast.

5. Assist in the presentation FOB shipping documentation and updating logs.

6. Creation of monthly account statements.

7. Ad-hoc customer account reconciliations.

9. To assist the Queries department as required.

10. Any other ad-hoc tasks that may be assigned from time to time by your Line Manager.

Skills Required

Personal Skills:

- Detailed and hands on approach essential
- Excellent telephone manners - able to be firm when required
- Ability to work to tight deadlines in a methodical & organised manner
- Good communication skills
- Able to work well within a team environment but also with limited supervision
- Proactive and willing to challenge status quo to improve processes and systems
- Dynamic and enthusiastic
- Flexible and willing attitude

System Skills:

- Good knowledge of excel is essential (V Lookups/Pivot Tables)
- Experience with SAP would be an advantage
- Ability to utilise current systems in the most efficient manner



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