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Customer Care Coordinator

5 months ago

Huthwaite, United Kingdom Fresenius Medical Care UK Full time

**Customer Care Coordinator**

Are you an accurate and efficient individual with Customer Service experience, looking for a role within an organisation where the work you do will really make a difference?

We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues to work as part of our friendly and dedicated Customer Care team, here at our Head Office in Huthwaite.

We would like you to be comfortable using all of the standard software packages and we can provide the training for our bespoke in-house systems.

This role is a full time, 37.5 hours per week role, working Monday to Friday 9am to 5pm.

**What does the role involve?**

You will:

- Ensure the timely order input for allocated accounts e.g. medications or other medical equipment.
- Maintain up to date records notifying the Pharmacy department of any changes.
- Review the back-order information daily to assess and resolve issues
- Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc.

**What can we offer you?**

Here at Fresenius Medical Care we value the contribution of our people and ensure that we offer industry-leading rewards and progression.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

- **
Company Pension Scheme**:

- ** Life Assurance**:

- ** 33 Days Holiday (inclusive of 8 days bank holiday) increasing with service**:

- ** Healthshield - Company paid health cash plan**:

- ** Training and Development**:

- ** Long Service Vouchers**:

- ** bhsf RISE - our Health and Wellbeing hub with 24/7 access to GP’s and Counsellors**:

- ** IChoose - Employee saving scheme with great discounts including phone contracts**:

- ** Bonus scheme - Based on completion of KPI’s and yearly objectives**

**Who is Fresenius Medical Care?**

We are the **leading provider of dialysis services** to the NHS, operating **52 partnership dialysis units** that together provide regular dialysis treatment to over **3,800 NHS patients in the UK**. We are part of a global company treating over **344,000 patients worldwide** across **over 4,000 clinics**.

We also operate **44 production sites on all continents** to provide dialysis products such as dialysis machines, dialysers and related disposables. **1 in every 2 of all dialysis machines** used around the globe are manufactured by Fresenius Medical Care and we are the **3rd largest medical devices company in the world.**

**Fresenius Medical Care is an equal opportunities employer