Helpdesk Operator

**Description**:
**About The Role**

As a Helpdesk Operator for the Faiclities Department, you should enjoy interacting with people, problem solving, and work at speed to reach a timely resolution for both our guests and team.

As part of this role, you'll use our systems to receive logged maintenance issues across the resort and liaise with the team leaders and team internally to instruct them of the maintenance issue and location. You'll follow processes and ensure all stakeholdres are kept up to date with the status of their job, and advise the team of any calls that are urgent.

You'll be on the ball - chasing and managing outstanding works to ensure that everything is completed within the designated time, or escalated as required.

You'll also be the first point of call for our contractors so must be able to manage this process effectively.

**About You**:
A Helpdesk Operator should, first and foremost, have excellent communication skills and be confident using computers and further technology. You should have great organisational skills and a real attention to detail. You should have an ability to prioritise both your own workload and the workload allocated to the Facilities Department. You'll be working with multiple stakeholders so being a great team player is also essential.

**About Butlin's**:
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s