Temporary Membership Advisor

2 weeks ago


London, United Kingdom Red Personnel Full time

**Temporary Membership Advisor** required by a well known membership organisation based in the City of London. The post holder will operate as part of the wider Membership Team to administer/deliver the end-to-end membership operational processesfor new and renewing members.
Paying £15.00 per hour - working 35 hours per week (Monday to Friday) - immediate start required, this is an ongoing temporary role until 31st March 2023 (in the first instance).
This will be a HYBRID working role (both office and home based working). Offices are located in the City of London (within easy reach of 4-5 main railway and London Underground stations).
Key duties:

- Deliver the annual membership renewals to maximise member retention, including the collection and processing of income, concessionary fees, outbound calling and member resignations.
- Work closely with the Membership Operations Manager to ensure accurate reconciliation and reporting for membership income.
- Administer Direct Debits in accordance with BACS guidance.
- Administer the operational processes for the member disciplinary procedure once a sanction has been enforced.
- Adopt an individual approach to membership resignations to retain membership and direct them to the appropriate membership class.
- Maintain and update the Membership Register, using Microsoft Dynamics.
- Consider the potential data protection implications before using or storing any personal data, referring to the Data Protection Policy or seeking advice as necessary.



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