Retail Assistant

2 weeks ago


Birmingham, United Kingdom Warwickshire County Cricket Club Full time

**JOB DESCRIPTION**

**JOB TITLE: Retail Assistant**

**REPORTS TO: Retail Manager**

**PURPOSE OF ROLE**
- To process in-store retail sales, in a timely and professional manner.
- To work with the Retail Manager and ensure the efficient fulfilment of all online retail orders
- To deal with all member and customer enquiries in a friendly and helpful manner, always representing the Club’s values and delivering an excellent customer experience

**Key Responsibilities**
- Greeting and acknowledging customers who enter the WCCC retail store.
- Be involved in stock control and storeroom management, including receiving in and labelling stock deliveries
- Assisting shoppers to find the goods and products they are looking for, and giving guidance to customers on product selection.
- Being responsible for processing cash and card payments. Reporting discrepancies and problems to the supervisor.
- Cash handling and cashing up tills.
- Keeping the store tidy and clean, and merchandising displays to maximise special offers, promotions and sales opportunities
- Working within established processes to ensure all daily checklists are being completed.
- To be proactive in delivering world class customer service, with support from the Ticketing Manager. Using the Clubs’ Customer Service software, ensure that Members and customers receive prompt and thorough answers to queries, and highlight any areas for process improvement.
- To be a product expert, and fully informed on all WCCC ticketing, membership and retail products, services, and facilities; (full training and onboarding will be provided)
- To act as a point of reference for enquiries from Club members, supporters and ticketing customers
- To carry out any other duties as required by the Retail Manager.

**Knowledge and Behaviours**
- Essential _
- IT literate and willingness to learn new systems
- Experience in dealing with the public
- Excellent oral and written skills
- Good work ethic
- Strong personal integrity
- Willingness to work flexible hours during the cricket season
- Desirable _
- Experience of working in a retail environment
- Basic knowledge of cricket

**Job Types**: Part-time, Temporary contract, Zero hours contract
Contract length: 5 months
Part-time hours: 0-20 per week

**Salary**: £10.95 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 31/03/2023
Reference ID: Edgbaston Retail Assistant
Expected start date: 13/04/2023


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