House Clearance/retail Driver
2 weeks ago
**JOB DESCRIPTION**
**‘Happy to talk about Flexible Working’**
**Job Title**:House Clearance/Retail Driver
**Department**:Retail
**Hospice Band**:2
**Reports to**: Retail Logistics and House Clearance Manager
**Responsible for**: Shop volunteers
**DBS requirement**:None
**Job Purpose**
To assist retail to maximise income by supporting the day to day operations to the highest standard and providing excellent customer service to both donors and customers.
Through the Retail Logistics and House Clearance Manager, have a full understanding of the key responsibilities expected from the role.
To play a part in achieving the organisation’s mission by supporting the work of the hospice, both with assisting direct financial contribution and enhancing the image of the
Hospice within the community through a professional & high quality service.
**Main Duties and Responsibilities**
**Operations**
- To support the Retail Logistics and House Clearance Manager in providing a House
Clearance service.
- To assess and sort household items (in situ) for resale or disposal/recycling as instructed by the line manager.
- To assess any potential donations and ensure they meet specific trading standard regulations and are suitable for sale in the shop
- To safely lift and carry a range of furniture and bulky household items as required both to and from hospice vehicles.
- To leave the donating property clear, clean and tidy after any visit completed.
- To maintain an accurate collection/delivery receipt system
- To drive the designated vehicle to deliver/collect stock or to provide extra cover/support to the other hospice drivers as organised by the Retail management team.
- To be responsible for PAT testing electrical donations (after passing designated safety course) to ensure their safety prior to them being put on sale.
- To liaise with duty Shop Manager to ensure shops have capacity to store/display donated furniture and other donated stock deliveries
- To support the re-stocking and movement of furniture onto the shop floor as items are sold.
- To assist and occasionally lead a team of van volunteers through effective communication and clear instructions
- To complete daily vehicle checks to ensure the maintenance of the designated vehicle
- To promote the Hospice and act as an ambassador for it at all times
**Commercial Awareness**
- To maintain awareness of competitor activity in the local area (particularly in the charity
/ low cost sector) and provide feedback to the Retail Logistics and House Clearance
Manager
- Provide full debrief to Retail Logistics and House Clearance Manager with progress / activity carried out on days of responsibility
**People**
- Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice
- To assist the Retail Logistics and House Clearance Manager & other van drivers by providing advice & mentorship to the volunteers, in order to develop an efficient & effective team
- Ensure that you are briefed with all hospice and business information to be fully knowledgeable & compliant as required
- Foster good working relationships with all Hospice colleagues
- Be prepared to develop skills & competencies that are required to meet the demands of the role as it evolves over time period
**Stock**
- Actively encourage all donations into the organisation
- Lead by example and support to be able to accept goods for sale to maximise income within agreed guidelines
- To familiarise yourself with shop layout and status, ensuring the correct KPI levels are met for that particular setting
- Assist with the rotation of stock as per retail guidelines to ensure the stock offer is optimised & current as per retail guidelines
- Understand the requirements of Trading Standards Regulations in the shop
**Health & Safety**
- Comply with all H&S regulations within retail guidelines & hospice policy and ensure implemented by the team
- To ensure all H&S site checks are completed on the scheduled day/dates
- To familiarise yourself with the premises and the location of all emergency cut off points, utility meters and fire assembly points
- Hold van keys & fuel card ensuring that vehicle use is for business only
- Ensure that security procedures are understood & implemented by all staff & volunteers
- Report any vehicle, maintenance or H&S issues in the shop to the Retail Logistics and
House Clearance Manager
**Genera**l
- To carry out any other duties as reasonably requested by the Retail Logistics and House
Clearance Manager
- To work in any other part of retail as requested by the Retail Logistics and House
Clearance Manager
- Attend meetings or training sessions as required
**Confidentiality**
- All employees are required to uphold the confidentiality of all information records in whatever format, encountered in the course of employment and after it.
- All employees are bound by the requirements of the General Data Protection
Regulations when, in the cour
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