Digital & Transformation Lead

WEB Primary Care Network

Woodbury Exmouth & Budleigh

**1. JOB DETAILS**

**Job title**:
PCN Digital & Transformation Lead

**Accountable to**:
Clinical Director & PCN Management Team

**Location**:
Various WEB PCN

**Employer**:
A WEB PCN practice

**Salary**

£50,700 pa

**Contract**

Full time permanent

**2. JOB SUMMARY**

The post-holder will work with clinical directors and the leadership within a Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise, and leadership to deliver changes in a collaborative way.

The post-holder will support this vision to be developed in alignment with ICS strategy.

The post-holder will plan, co-ordinate and directly support the delivery of transformation activity in general practice within a PCN with a view to improving patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

The post-holder will work closely with staff at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

The post-holder will develop strong relationships with their local PCN practices and will support the planning and delivery of improvements that will provide benefits to patients and staff.

The post-holder will develop relationships with the ICS to discuss and agree local transformation plans and activity and to support alignment with broader strategy, including the ICS’s digital strategy.

Working with relevant colleagues in the ICS, the post-holder will also develop relationships with local delivery partners (such as IT service providers and other NHS organisations) to support the effective delivery of transformation. The post-holder will work with the ICS to request the specialist IT and estates expertise required to deliver transformation plans in line with the ICS’s delegated responsibilities for GPIT and GP estates.

The post-holder will also work with the ICS to bring in other specialist support as required, e.g., in analytics, evaluation, organisational development etc.

Working with PCN leadership, the post-holder will help to develop strategy related to transformation and improvement, aligning this with larger scale strategy and initiatives, particularly at ICS level. They will contribute to collaborative problem solving with other system partners, patients and communities, focusing their time on the planning, implementation and evaluation of practical improvements that make a difference to patients and staff in the PCN.

**3. DUTIES AND RESPONSIBILITIES OF THE POST**

The Digital and Transformation Lead is to undertake the following key responsibilities in delivering health services:
**Quality and service improvement responsibilities**

The core objective of the PCN Digital and Transformation Lead role is to support the PCN and its organisations to deliver ongoing improvement to services. The role will require experience in quality/service improvement with expertise in transformational change and a good understanding of primary care systems and processes, including familiarity with general practice digital systems and how they can be used to deliver improvement. This expertise will be used to:

- Work alongside organisations to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN
- Drive the planning and prioritisation of changes that will improve the delivery of care and improve patient and staff experience in the organisations within the PCN
- Ensure all change is ultimately focused on improving services for patients and is based on working with patients and communities to understand their needs and experiences
- Build relationships with organisations across the PCN to develop consensus for improvements and to ensure all staff (clinical and non-clinical) are fully engaged throughout the process of selection, implementation, deployment and monitoring/evaluation of change, peer challenge and learning
- Develop and manage an overall transformation plan for the PCN, including identifying interdependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements
- Link with other PCN transformation leads, the ICS and other system partners to collaboratively solve problems, share learning, gain buy-in for transformation and to support alignment with wider strategy and improvement approaches
- Provide hands-on capacity and support to organisations in implementing and sustaining agreed changes
- Support staff to identify and participate in relevant training and/or professional development opportunities that will support the achievement of agreed improvements
- Support organisations and staff to optimi