Apprentice Receptionist

Clinical Practice To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to. To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth. To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process.

Communication Delivering a quality service The post-holder will strive to maintain quality within the Practice, and will: - Alert other team members to issues of quality and risk - Assess own performance and take accountability for own actions, either directly or under supervision - Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance - Work effectively with individuals in other agencies to meet patient’s needs - Effectively manage own time, workload and resources Overview Opening/closing premises. Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians. Ensuring the reception area is tidy, safe and welcoming.

Making appointments for health care professionals using the surgery premises. Dealing with External agencies - e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies. Greeting and directing patients on arrival and checking patients them into their appointments.

Dealing with patient’s general/routine enquiries and requests. Answering telephones - receiving and forwarding messages. Making patient appointments and giving appointment cards. Registering new patients, temporary residents, emergency patients and those requiring immediate necessary treatment.

Arranging appointments for medicals and other non-routine appointments. Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings. Dealing with requests for home visits, taking accurate information and entering the information onto the medical system. Making and dealing telephone calls as required.

Dealing with requests and handing out repeat medication prescriptions. Open and distribute internal & external Mail. Posting of letters and parcels. Taking specimen samples to collection point.

Receive and action messages for internal and external members of staff Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours. Emptying pathology lab results bag. Date stamping results and appropriate filing of information. Filing of medical records, letters and test results.

Ordering and sorting of the medical records and their maintenance (replacing worn out covers etc.) where necessary. Keeping all data on the medical system up-to-date. Recording and checking answering machine throughout the day. Entering patient information onto the computer in a timely and accurate manner.

Taking and receiving payments for services, e.g., insurance claims. Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns. Summarization of patient’s medical records on the medical system. Scanning documentation into the patients medical records.

Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable). Utilising Choose and Book (if required/applicable). Utilising ICE or other systems (if required/applicable). To assist with target led areas: QOF, KPI’s, DES, LES and NES etc.

The handling of complaints in line with company procedure.