Advertising Mail Door to Door Administrator

2 weeks ago

Oxford, United Kingdom Royal Mail Group Full time

**Job reference number** **311583**

Advertising Mail Door to Door Administrator - Oxford, London or Dearne (Hybrid) - Permanent
Starting salary £25,721
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 22.5 days, plus bank holidays, increasing to 25 days after 5 years service
Permanent, Full time

This is a Hybrid Working role with a requirement to attend your closest geographical office, Oxford, London or Dearne (Barnsley), with flexibility required in line with business needs.

We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business and growing & retaining Letters. To get there, we need exceptionally talented, bright, and driven people.

Reporting into the Advertising Mail Product Executive, you will provide administration support for our Retail Mail Advertising products.

This is a Hybrid working role with a requirement to attend your closest geographical Royal Mail office, Oxford, London or Dearne (Barnsley), with flexibility required in line with business needs. Please note, you will be supporting a nationally based team, with occasional attendance required at team meetings at various sites across the country, other than Head office (London).

**About the Role**
You will assist the Product Executive, Product Manager and Head of Retail Mail by providing administration support to Retail Mail with a focus on Advertising Mail Products, including:

- Preparing baselines for Door to Door (D2D) incentives and maintaining the D2D Incentives tracker to support with pipeline reporting
- Managing credit review dates and preparing incentive approval files
- Managing expiration and review dates for bespoke upfront pricing incentives
- Monitoring D2D contract pricing
- Reporting weekly invoice reports to Reseller Partners
- Administrative support for the Reseller Partner scheme

You’ll support the D2D team, checking customer/client New User and Late Booking eligibility, whilst dealing with ad hoc requests for data checks and other duties or tasks as demands change (e.g., customer data extraction and reporting).

You will aid the development of product/sales materials and routine collateral updates. You’ll be the administrator for the Retail Mail Door to Door inbox and Retail Mail Team SharePoint. Alongside this, you will raise Purchase Orders for the Retail Mail Team - managing approvals and updating stakeholders.

You’ll also assist with Customer Experience issues, customer complaints and sales enquiries.

**About you**
To truly excel in this role, you’ll possess, and be able to evidence, the skills and experience listed below:
**Key Skills**
- Strong Analytical Skills with the ability to collect, organise, analyse and disseminate a significant amount of data with attention to detail and accuracy
- Good stakeholder management, proactive in maintaining things happen through people
- Highly organized and disciplined, with ability to work to tight timelines and meet key milestones
- Strong relationships across multiple business units and confident liaising with a diverse mix of stakeholder groups
- Excellent computer skills, with good working knowledge of MS office including Excel, Word and Power Point
- Willingness to learn and understand new processes and ways of working as required
- Self-directing and adaptable to changing demands of the team
- Problem solving with the ability to investigate and troubleshoot to handle and resolve issues/queries

**Experience**
- Working as part of a wider team to deliver targeted outcomes
- Experience of working with MS Excel and other reporting packages
- Experience of revenue protection and data analysis would be an advantage
- Good understanding of Royal Mail Door to Door and the operational network is desirable

With over 500 years history of connecting individuals and communities, we are decisively committed to inclusion and passionate about our people representing the communities we serve. We recognise that collectively, it’s our differences and unique contributions that make Royal Mail Group an accessible and successful business. We are proud of our diverse employee network groups and the active role they play to support belonging and fostering a positive work environment, where we recognise and value differences and help colleagues to fulfil their potential and thrive. To that end, we welcome everyone from all walks of life regardless of [for example]: age, disability, race, colour, religion, gender, sexual orientation or origin.

**Extra Benefits**
- ** RMG Share Schemes** - partnership and matching share offer
- ** Family friendly support**:

- enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- **Discounts and offers**:

- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
-

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