Irresponsible Lending Complaints Handler
3 days ago
One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major credit lender. The role of Irresponsible Lending Complaints Handlerwill be working on a new project supporting with the resolution of complaint cases from end-to-end, regarding the Irresponsible lending of credit products.
The role does offer remote working from your home address in the UK.
Initially 6 months with opportunity to extend.
You must have strong experience working complaint cases end-to-end around irresponsible Lending to be considered for this role.
**As Irresponsible Lending Complaints Handler, you will be responsible for**:
- Taking ownership of your own complaints case pipeline and undertaking a full review of customer cases as appropriate in line with client procedures.
- Meticulously checking information captured by the client as well as supporting evidence from the customer to decide a fair and accurate outcome.
- Assessing whether the customer has experienced any additional loss following client parameters.
- Completing resolution calls with the customers to explain complex and challenging outcomes in clear and simple terms, whilst maintaining a great customer experience.
- Processing of redress/compensation payments to customers.
- Liaise with customers over the phone to provide support or guidance in relation to the complaints process and obtain further information around their complaint if necessary.
- Capture relevant and accurate information to the internal systems and communicate well with team leads on case status of your pipeline.
- Take responsibility for queries/issues through to resolution.
**The ideal Irresponsible Lending Complaints Handler will have following skills and experience**:
- Previous experience within financial services complaints is essential.
- Must have demonstratable experience working with irresponsible lending complaints regarding customer credit.
- Strong oral and written communication including ability to write final response letters.
- Meticulous attention to detail.
- Proactive and flexible with a desire to succeed.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
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