Complex Repair Advisor

2 weeks ago


Manchester, United Kingdom BT Full time

THE ROLE- Develop your knowledge of BT Network and supported products, then own & resolve customer faults end-to-end.You’ll be a point of contact for internal teams & senior managers, both relying on your technical expertise. And you’ll help drive process improvements by acting as the voice of the customer.This is a growing team, currently 8 people strong, and in the space of two years 2 people have moved into manager roles. That means not only is there lots of support around you while learning the ropes, there are strong options for progression as well.Your core duties include:
- Completing fault diagnostics
- Continuous improvement of service delivery
- Resolving faults at 1st line level
- Owning escalations and updating customers
- SKILLS REQUIRED- You’re able to explain technical information in simple terms
- You take a logical approach to problem solving
- You’re able to communicate clearly via written methods
- Confident in working with & managing stakeholder expectations
- BENEFITS INCLUDE- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- Purchase discounted BT shares
- Options including childcare vouchers, private healthcare, season ticket loan
- Discounted products including broadband and BT Sport
- Access to 100s of retail discounts including the BT shop
- FLEXIBLE WORKING- BT have moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.- WHAT HAPPENS NEXTThis advert closes on November 25th, after which the hiring manager will review all applicants and provide feedback.



  • Manchester, United Kingdom The Debt Advisor Full time

    **About us** The Business Debt Advisor is a part of The Debt Advisor Limited, a boutique practice in insolvency and debt solutions. We are professional, supportive, engaging and our goal is to provide bespoke insolvency solutions to individuals and companies facing financial difficulty. **Principal Duties and Responsibilitie**s: - Delivering timely and...


  • Manchester, United Kingdom Golden Lane Housing Limited Full time

    About the roles We are recruiting to a permanent contract post, full-time and based in Manchester. The Service Centre Advisor will be the first and main point of contact for all repairs, compliance and asset management communication irrespective of the format. Service Centre Advisor will deal with all customers and colleagues in accordance with customer...

  • Service Advisor

    2 weeks ago


    Manchester, United Kingdom Holt Automotive Recruitment Full time

    Service Advisor - £26,000 – Watford Our client, amain dealership in Watford is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £26,000 with an excellent benefits package. 8am-6pm Monday-Friday 9:00-12:30 am on a Saturdays 1 hour lunch Key...

  • Service Advisor

    4 weeks ago


    Manchester, United Kingdom C&B Recruitment Full time

    **Service Advisor Basic £24,000 OTE £28,000 - £30,000 Main Dealer - Manchester** C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Manchester. Previous experience working within an aftersales department in the motor trade is essential for this role. **Role...


  • Manchester, United Kingdom MBA Group Full time

    MBA are looking for a **Trainee Service Advisor **to work out of our client’s prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and...


  • Manchester, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor** **Manchester** **Permanent** **35 hours pw** **£21,100** Hamilton Woods Associates are working with a Social Housing provider in Manchester, to recruit to a number of Customer Service Advisors. Full time (35 hours pw), as well as part-time (14-17 hours pw) positions are available. Working hours will be between 8am and 6pm...

  • Service advisor

    3 weeks ago


    Bolton, Greater Manchester, United Kingdom Holt Recruitment Full time

    Service Advisor Main Dealership Bolton  Our client is a main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Bolton Basic salary - £28,500 OTE - £36,000 Hours 8am to 6pm 5 days a week Saturday rota 8am to 1pm (1 in 3) Key role and responsibilities for this Service...

  • Service Advisor

    1 month ago


    Manchester, United Kingdom MBA Group Full time

    **Full Job Description** MBA are looking for a Service Advisor to work out of our client’s prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and...

  • Service Advisor

    1 month ago


    Stockport, Greater Manchester, United Kingdom Holt Recruitment Full time

    Service Advisor Main Dealership Stockport Our client is a main dealership and have the requirements for an experienced, high performing Service Advisor to join their successful Aftersales team in Stockport Basic salary - £28,500 OTE - £36,000 Hours 8am to 6pm 5 days a week Saturday rota 8am to 1pm (1 in 3) Key role and responsibilities for this...

  • Service Advisor

    4 weeks ago


    Manchester, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Trafford Park** **Salary of £23,218 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...


  • Manchester, United Kingdom Niyaa People Ltd Full time

    We currently have an exciting opportunity for a Customer Service Advisor to join a leading housing association based in Manchester. If you are a proactive and customer focussed individual, we would love to hear from you! Dealing with housing enquires ranging from rent to repairs you will respond promptly and efficiently via telephone, email, web chat, face...


  • Manchester, United Kingdom Pendragon Full time

    **Senior Service Advisor** **Evans Halshaw Ford Trafford Park** **Salary of £26,686 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Are you a service advisor looking for a new and exciting challenge? Can you...

  • Parts Advisor

    6 days ago


    Manchester, United Kingdom Matt Burton Full time

    MBA are looking for a Parts Advisor to work out of our client's prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...


  • Manchester, United Kingdom niyaapeople.co.uk Full time

    We currently have an exciting opportunity for a Customer Service Advisor to join a leading housing association based in Manchester. If you are a proactive and customer focussed individual, we would love to hear from you!Dealing with housing enquires ranging from rent to repairs you will respond promptly and efficiently via telephone, email, web chat, face to...


  • Manchester, United Kingdom Matt Burton Full time

    MBA are looking for a Service Advisor to work out of our client's prestigious Motorcycle Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...

  • Parts Advisor

    1 month ago


    Manchester, United Kingdom MBA Group Full time

    MBA are looking for a Parts Advisor to work out of our client’s prestigious Automotive Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...


  • Manchester, United Kingdom Pertemps SSDC - DDT Full time

    **Customer Service Advisor** Our Insurance Broker client have a brilliant opportunity to join their global company as a Customer Service Advisor! We are looking for a hard-working and committed Customer Service Advisor to support a busy claims handling department. This position would involve home working (all equipment provided) and offers full time hours...


  • Manchester, United Kingdom Sellick Partnership Full time

    **Customer Contact Advisor** **Full Time Contract** **Manchester** Our team at Sellick Partnership are actively seeking a Customer Contact Advisor for a public sector client within the Manchester region. As a Customer Service Advisor working within the customer contact hub, you will be focusing on being the first port ofcall for customer queries. The...


  • Manchester, United Kingdom Reed Full time

    Moving and Handling Advisor We are currently seeking a passionate and experienced Moving and Handling Advisor to join our Client’s multidisciplinary team. Job Purpose : The Moving and Handling Advisor will ensure the provision of a high quality, people-centered service which understands the causes of service user needs in order to improve their...


  • Manchester, United Kingdom MBA Group Full time

    MBA are looking for a Service Advisor to work out of our client’s prestigious Motorcycle Retail Centre in Manchester. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. The client is a family run business who started over 110 years ago and during that time, have sold and repaired cars and bikes across...